Mayur Retreat & Spa
Mayur Retreat & Spa, Old Mumbai - Pune Hwy, next to L&T Learning Centre, beside Dargah, Arsiwalla Villa, Lonavala, Maharashtra 410401
Gumo's take
Mayur Retreat & Spa in Lonavala is a highly-rated hotel known for its excellent service, clean and spacious rooms, and top-quality dining. Guests frequently praise the friendly and professional staff, particularly Mr. Satish Desai and Mr. Mahendra Tode, who are often highlighted for their helpfulness. The hotel’s proximity to Kune Falls and the market, along with its 24-hour room service and well-maintained amenities like the swimming pool and spa, make it a popular choice for families, couples, and corporate events. While the food and breakfast are consistently lauded, some guests have noted minor issues with room cleanliness and outdated infrastructure in certain areas.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 85
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Outstanding staff service, with multiple reviews praising the helpfulness and professionalism of named staff members like Mr. Satish Desai and Mr. Mahendra Tode.
- High-quality dining and breakfast, with guests frequently mentioning the variety and taste of food, especially the buffet and Thandai.
- Well-maintained swimming pool and spa, which are highlighted as major attractions for both leisure and relaxation.
Worth knowing
- Some guests reported issues with room cleanliness, including dirty balconies and rooms not being up to standard, particularly in older units.
- A few reviews mention outdated infrastructure, such as an old lift and some rooms lacking modern amenities or views as advertised.
- A small number of guests noted inconsistencies in service, including delays in room service and poor behavior from some staff members at the food counter.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Meeting rooms
- Air conditioning
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Game room
- Kid-friendly
- Outdoor pool
- Hot tub
- Spa
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel's food and breakfast highly rated?
Yes, the hotel's dining and breakfast are consistently praised by guests. Reviews frequently highlight the variety and taste of the food, especially the buffet and Thandai, with 146 positive mentions of breakfast alone.
What are the main issues guests have reported with the hotel?
Some guests have noted issues with room cleanliness, including dirty balconies and outdated infrastructure in certain areas. A few reviews also mention inconsistencies in service, such as delays in room service and poor behavior from some staff at the food counter.
Does the hotel have 24-hour room service?
Yes, Mayur Retreat & Spa offers 24-hour room service, which is one of the few hotels in the area with this amenity. It is also highlighted as a major convenience for guests.
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