Meritas Crystal Resort - Lonavala
Meritas Crystal Resort - Lonavala, 36, Frichly Hill, Old Mumbai - Pune Hwy, opp. रहेजा हिल रिसॉर्ट, Tungarli, Lonavala, Maharashtra 410401
Gumo's take
Meritas Crystal Resort in Lonavala is a 4-star property offering spacious rooms, a restaurant, and an outdoor pool, with a focus on family-friendly amenities and 24-hour room service. It is praised for its courteous and helpful staff, particularly in the front office and security, and for its breakfast buffet. However, recurring complaints about bathroom cleanliness, room maintenance, and Wi-Fi issues suggest areas for improvement. The resort is conveniently located near Kune Falls and other attractions, making it a popular choice for short stays and weekend getaways.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 65
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Highly praised staff service, with many guests noting the helpful and courteous behavior of front office and security personnel.
- Well-regarded breakfast buffet with a variety of options, including vegetarian and non-vegetarian dishes.
- Family-friendly amenities such as a kids' play area, game room, and outdoor pool, making it a popular choice for family stays.
Worth knowing
- Recurring complaints about bathroom cleanliness and maintenance, including mold, unhygienic conditions, and broken fixtures.
- Issues with Wi-Fi connectivity and room maintenance, such as non-functional AC units and broken TVs.
- Some rooms are described as having unpleasant odors and requiring renovation, especially in older sections of the property.
- The location near a highway and railway track causes noise disturbances for some guests, affecting the overall tranquility of the stay.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Game room
- Kid-friendly
- Outdoor pool
- Adult-only pool
- Hot tub
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Local shuttle
- Not accessible
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar in some rooms
Common questions
Is the hotel suitable for families with children?
Yes, Meritas Crystal Resort is family-friendly, offering amenities such as a kids' play area, game room, and outdoor pool, making it a popular choice for family stays.
What are the common complaints about the hotel?
Common complaints include issues with bathroom cleanliness and maintenance, such as mold and broken fixtures, as well as problems with Wi-Fi connectivity and room maintenance like non-functional AC units.
Is there 24-hour room service available at the hotel?
Yes, the hotel offers 24-hour room service, which is one of its notable features and a convenience for guests.
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