Meritas Crystal Resort - Lonavala
Meritas Crystal Resort - Lonavala, 36, Frichly Hill, Old Mumbai - Pune Hwy, opp. रहेजा हिल रिसॉर्ट, Tungarli, Lonavala, Maharashtra 410401
Gumo's take
Meritas Crystal Resort in Lonavala is a 4-star property known for its spacious rooms, family-friendly amenities, and proximity to local attractions like Kune Falls. Guests appreciate the 24-hour room service, relaxed restaurant, and the availability of a hot tub and outdoor pool, though some note the pool's cleanliness issues. While the service is generally praised, with staff described as polite and helpful, recurring complaints about room cleanliness, bathroom maintenance, and poor Wi-Fi connectivity highlight areas needing improvement. The hotel is best suited for families and casual travelers seeking a budget-friendly stay with basic comforts.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 62
What guests love
- 24-hour room service, a rare feature in the area
- Spacious rooms and family-friendly amenities like a game zone and kids' play area
- Positive feedback on the relaxed restaurant and breakfast buffet
Worth knowing
- Recurring complaints about poor Wi-Fi connectivity and slow internet
- Bathroom cleanliness and maintenance issues reported frequently
- Rooms and facilities described as old or in need of renovation by multiple guests
- Swimming pool and game zone in poor condition or not properly maintained
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Game room
- Kid-friendly
- Outdoor pool
- Adult-only pool
- Hot tub
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Local shuttle
- Not accessible
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar in some rooms
Common questions
Does the hotel offer 24-hour room service?
Yes, Meritas Crystal Resort offers 24-hour room service, which is a rare feature in the area and appreciated by guests.
What are the common complaints about the hotel's facilities?
Common complaints include poor Wi-Fi connectivity, bathroom cleanliness and maintenance issues, and rooms and facilities described as old or in need of renovation. Some guests also noted the swimming pool and game zone were in poor condition.
Is the hotel suitable for families with children?
Yes, the hotel is family-friendly and offers amenities like a game zone, kids' play area, and a relaxed restaurant. It is best suited for families and casual travelers seeking basic comforts.
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