Star Regency
Star Regency, telephone exchange, Rao Colony, Lonavala, Maharashtra 410401
Gumo's take
Star Regency in Lonavala is a budget-friendly hotel known for its convenient central location, spacious and clean rooms, and generally supportive staff. It is particularly praised for its 24-hour room service and proximity to the railway station and local attractions like the Sunil's Celebrity Wax Museum. While many guests commend the food and the hotel's amenities such as the swimming pool and fitness center, others have raised concerns about inconsistent service and occasional lapses in hygiene and communication.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 72
What guests love
- Convenient location within walking distance of Lonavala's railway station and bus stand
- Spacious, clean, and well-maintained rooms with positive feedback on comfort and cleanliness
- 24-hour room service and a full-service restaurant with a dinner buffet, praised for food quality
Worth knowing
- Inconsistent and sometimes unprofessional customer service, particularly in handling complaints and refunds
- Issues with hygiene in certain areas, including a dirty swimming pool and reported presence of cockroaches
- Occasional lapses in communication and poor resolution of guest issues, leading to frustration
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Pool
- Fitness center
- Spa
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Not accessible
- Air conditioning
Common questions
Is the hotel located near public transportation and local attractions?
Yes, Star Regency is conveniently located within walking distance of Lonavala's railway station and bus stand, and it is a 12-minute walk from Sunil's Celebrity Wax Museum.
Does the hotel offer 24-hour room service and dining options?
Yes, Star Regency offers 24-hour room service and has a full-service restaurant with a dinner buffet, which is praised for its food quality.
Are there any reported issues with cleanliness or service at the hotel?
Some guests have reported issues with hygiene, including a dirty swimming pool and cockroach sightings. Additionally, there have been occasional lapses in service quality and communication, though the overall service sentiment remains largely positive.
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