The Lagoona Resort

S No. 55, The Lagoona Resort, Gold Valley Sector D, Tungarli, Lonavala, Maharashtra 410403

4-star property 4.1 · 1,142 reviews analysed
The Lagoona Resort – photo 1
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Gumo's take

The Lagoona Resort in Lonavala is a 4-star property known for its scenic views, spacious rooms, and family-friendly atmosphere. It is particularly popular for weddings, birthdays, and family getaways, with guests often praising the staff's warmth and the candlelight dinners arranged for special occasions. While the resort offers a range of amenities including an outdoor pool, archery, and a restaurant with a good breakfast buffet, some guests have reported issues with cleanliness, Wi-Fi, and maintenance of certain facilities. Overall, it is a laid-back retreat that appeals to families and couples seeking a peaceful hill station experience.

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How guests rate it

Location
82
Facilities
72
Staff & Service
80
Room Comfort & Cleanliness
68

What guests love

  • Warm and attentive staff, with several guests specifically mentioning individuals like Urmila, Malvika, and Suman Das for their exceptional service.
  • Spacious and scenic rooms with balconies, offering a peaceful and relaxing environment.
  • Well-organized events and special occasion arrangements, such as candlelight dinners and room decorations for birthdays and anniversaries.

Worth knowing

  • Issues with cleanliness in some rooms, including cockroaches, unclean bathrooms, and spider webs in balconies, as reported in multiple negative reviews.
  • Wi-Fi and air conditioning problems are frequently mentioned, with some guests noting non-functional or poorly maintained systems.
  • Some facilities, such as the children's play area and zipline, are either not functional or require additional fees, which can be a disappointment for families.

Amenities

  • Wi-Fi (free)
  • Credit cards
  • Debit cards
  • Cash
  • Game room
  • Kid-friendly
  • Activities for kids
  • Pool
  • Outdoor pool
  • Lifeguard
  • Doctor on call
  • Meeting rooms
  • English
  • Hindi
  • Private bathroom
  • Bathtub in some rooms
  • Shower in some rooms
  • Restaurant
  • Bar
  • Table service
  • Room service
  • Breakfast (extra charge)
  • Breakfast buffet
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Full-service laundry
  • Elevator
  • Gift shop
  • Housekeeping (daily)
  • Parking (free)
  • Valet parking (free)
  • Airport shuttle (extra charge)
  • Private car service (extra charge)
  • Car rental onsite
  • Local shuttle
  • Not accessible
  • Air conditioning
  • Minibar

Common questions

Is the Wi-Fi at The Lagoona Resort reliable?

The Wi-Fi at The Lagoona Resort has been reported to have issues, with multiple guests mentioning problems with its functionality. It is not considered reliable based on guest feedback.

Does the hotel offer good breakfast options?

Yes, The Lagoona Resort offers a breakfast buffet, and guests have praised the quality of the breakfast. However, note that breakfast may come with an extra charge.

Are the rooms at The Lagoona Resort clean and well-maintained?

While some rooms are praised for their spacious and scenic design, there have been multiple reports of cleanliness issues, including cockroaches, unclean bathrooms, and spider webs in balconies.

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