The Lagoona Resort
S No. 55, The Lagoona Resort, Gold Valley Sector D, Tungarli, Lonavala, Maharashtra 410403
Gumo's take
The Lagoona Resort in Lonavala is a 4-star property known for its scenic views, family-friendly amenities, and spacious, well-maintained rooms. Guests frequently praise the warm hospitality of the staff, particularly in the restaurant and housekeeping departments, and the quality of the food, especially the breakfast buffet. The resort features an outdoor pool, archery, and other recreational activities, making it a popular choice for family getaways and special occasions like weddings and anniversaries. However, some guests have noted inconsistencies in cleanliness and maintenance, particularly in the bathrooms and Wi-Fi service.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 72
What guests love
- Positive sentiment in dining and breakfast, with guests frequently praising the quality and variety of food, especially at the Cinnamon Restaurant.
- Strong service sentiment, particularly in the restaurant and housekeeping departments, with several guests highlighting the helpfulness and friendliness of staff like Parvez, Urmila, and Malvika.
- Scenic and peaceful location, with guests often mentioning the beautiful views and proximity to attractions like Della Adventure Park and Lonavala Lake.
Worth knowing
- Negative sentiment in bathroom cleanliness, with multiple reports of cockroaches, unclean fixtures, and poor maintenance.
- Poor Wi-Fi performance, with no positive sentiment and multiple complaints about connectivity issues.
- Inconsistent room readiness and maintenance, including reports of non-functional AC, old furniture, and delayed check-in processes.
- Mixed feedback on cleanliness and maintenance of the pool and other facilities, with some guests noting the need for deeper cleaning and chemical treatment.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Game room
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Lifeguard
- Doctor on call
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower in some rooms
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Gift shop
- Housekeeping (daily)
- Parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Not accessible
- Air conditioning
- Minibar
Common questions
Is the breakfast at The Lagoona Resort worth it?
Yes, the breakfast at The Lagoona Resort is highly praised by guests, particularly the breakfast buffet. Many reviews highlight the quality and variety of food, especially at the Cinnamon Restaurant, with positive sentiment in dining and breakfast being a key strength of the hotel.
What are the main issues guests have reported with the hotel?
Some guests have reported issues with bathroom cleanliness, including cockroaches and unclean fixtures, as well as poor Wi-Fi performance. There are also reports of inconsistent room readiness and maintenance, such as non-functional AC and old furniture.
What recreational activities are available for families at The Lagoona Resort?
The Lagoona Resort offers a range of family-friendly recreational activities, including an outdoor pool with a lifeguard, a game room, and archery. Guests have frequently mentioned enjoying these activities, with archery being specifically highlighted in 14 guest reviews.
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