Upper Deck Resort
Upper Deck Resort, 13/15, Lake, off Tungarli, Thakurwadi, Pangloli Village, Lonavala, Pangaloli, Maharashtra 410403
Gumo's take
Upper Deck Resort in Lonavala is a hilltop retreat known for its breathtaking mountain and valley views, peaceful ambiance, and all-inclusive amenities like a 24-hour restaurant and fitness center. It appeals to nature lovers, families, and couples seeking a tranquil escape from urban life. While the property is praised for its scenic surroundings and spacious rooms, recurring complaints about poor Wi-Fi, outdated infrastructure, and inconsistent service highlight areas needing improvement.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 62
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 58
What guests love
- Stunning natural surroundings and panoramic mountain/valley views, especially during monsoons and sunrises.
- Spacious and well-maintained rooms with open decks for enjoying the scenery.
- 24-hour restaurant and buffet with a variety of food options, praised for freshness and taste.
Worth knowing
- Poor Wi-Fi connectivity and lack of mobile network in rooms, with many guests reporting no internet access.
- Outdated and poorly maintained rooms and facilities, including broken ACs, non-functional TVs, and cracked pool tiles.
- Inconsistent and slow staff service, with some guests describing unresponsive or indifferent behavior from the management and front desk.
- Difficult and poorly maintained access road, making it challenging to reach the resort, especially for those without a private vehicle.
Amenities
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Wake up calls
- Housekeeping
- Pool
- Outdoor pool
- Accessible
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator
- Coffee maker
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Game room
- Kid-friendly
- Activities for kids
- Parking (free)
- Self parking (free)
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Doctor on call
- English
- Hindi
- Private bathroom
- Shower
Common questions
Is there 24-hour room service available at Upper Deck Resort?
Yes, Upper Deck Resort is one of the few hotels in the area with 24-hour room service, making it convenient for guests at any time of the day or night.
What are the common complaints about the rooms at Upper Deck Resort?
Guests have reported outdated and poorly maintained rooms, including broken air conditioners, non-functional TVs, and issues with bathroom quality, which have been frequently mentioned in reviews.
Does the hotel have a restaurant and what do guests say about the food?
Yes, the hotel has a 24-hour restaurant and buffet. Guests generally praise the variety and freshness of the food, though some have noted mixed experiences with the dining options.
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