Upper Deck Resort

Upper Deck Resort, 13/15, Lake, off Tungarli, Thakurwadi, Pangloli Village, Lonavala, Pangaloli, Maharashtra 410403

4.0 · 4,571 reviews analysed
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Gumo's take

Upper Deck Resort in Lonavala is a 3-star boutique hotel known for its scenic location, spacious rooms with valley views, and family-friendly amenities like a play area and well-maintained pool. While the resort is praised for its warm and helpful staff, breathtaking mountain views, and good food options, some guests have reported issues with room maintenance, slow service, and poor Wi-Fi connectivity. It is best suited for travelers seeking a peaceful retreat in nature, especially families and couples looking for a scenic getaway.

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How guests rate it

Location
90
Facilities
70
Staff & Service
85
Room Comfort & Cleanliness
75

What guests love

  • Breathtaking mountain and valley views from the rooms and common areas
  • Friendly and cooperative staff, with some guests highlighting exceptional personalized service
  • Well-designed play area for children and spacious rooms with balconies
  • Good variety of food options with live counters and fresh roti choices

Worth knowing

  • Rooms in need of renovation, with outdated furniture and maintenance issues like leaking water and broken AC
  • Slow and inconsistent service, especially in the restaurant and for room service
  • Poor Wi-Fi and mobile network connectivity in the rooms
  • Some facilities like the pool and gym are reported to be poorly maintained

Amenities

  • Credit cards
  • Debit cards
  • Cash
  • Front desk (24 hour)
  • Baggage storage
  • Wake up calls
  • Housekeeping
  • Pool
  • Outdoor pool
  • Accessible
  • Business center
  • Meeting rooms
  • Air conditioning
  • Refrigerator
  • Coffee maker
  • Restaurant
  • Bar
  • Buffet dinner
  • Room service (24 hour)
  • Game room
  • Kid-friendly
  • Activities for kids
  • Parking (free)
  • Self parking (free)
  • Fitness center (free)
  • Treadmill
  • Weight machines
  • Free weights
  • Doctor on call
  • English
  • Hindi
  • Private bathroom
  • Shower

Common questions

Does Upper Deck Resort have facilities for children?

Yes, the resort has a well-designed play area for children and is considered child-friendly, making it a good option for families.

What are the common guest complaints about Upper Deck Resort?

Some guests have reported issues such as outdated furniture, maintenance problems like leaking water and broken AC, slow service, and poor Wi-Fi and mobile network connectivity.

Is there a restaurant or food options available at the resort?

Yes, the resort has a restaurant with a good variety of food options, including live counters and fresh roti choices, which is a key strength highlighted by guests.

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