The Heritage Hotel, Lucknow
The Heritage Hotel, Lucknow, 14, AP Sen Rd, beside Labour Court Office, Cash and Pay Colony, Charbagh, Lucknow, Uttar Pradesh 226004
Gumo's take
The Heritage Hotel, Lucknow is a 3-star heritage property located near Charbagh Railway Station, offering a unique blend of historical charm and basic modern amenities. It is particularly popular for hosting weddings and events, with spacious banquet areas and a large lawn. While the hotel is praised for its location and heritage ambiance, guest reviews reveal significant variability in service and room quality. It suits travelers seeking a budget-friendly stay with historical appeal, but may not be ideal for those prioritizing consistent comfort or cleanliness.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 62
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 58
What guests love
- Proximity to Charbagh Railway Station and major attractions like Bara Imambara and Rumi Darwaza
- Heritage ambiance with antique decor and spacious banquet facilities for events
- Positive feedback on staff friendliness and helpfulness in some reviews
Worth knowing
- Frequent complaints about poor room cleanliness, including dampness, stains, and infestations
- Issues with room maintenance, including non-functional AC, broken fixtures, and small room sizes
- Unreliable service and rude staff behavior reported in multiple negative reviews
- High prices for food and amenities relative to quality
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Self parking (free)
- Valet parking
- Airport shuttle (extra charge)
- Local shuttle
- Private bathroom
- Shower
- Restaurant
- Table service
- Room service
- Breakfast (free)
- Kid-friendly
- Activities for kids
- Kids' club
- Business center
- Meeting rooms
- Air conditioning
- Refrigerator in some rooms
Common questions
Is the hotel suitable for families with children?
Yes, the hotel is kid-friendly and offers activities for children, including a kids' club, making it suitable for families. Reviews also show a positive sentiment for family stays, with 54 positive mentions compared to only 5 negative ones.
How is the hotel's location in terms of accessibility and nearby attractions?
The hotel is conveniently located near Charbagh Railway Station and within walking distance to public transit. It is also close to major attractions like Bara Imambara and Rumi Darwaza, with a positive sentiment score for location (86 positive reviews).
What are the main complaints about the hotel's rooms and cleanliness?
Guests have frequently complained about poor room cleanliness, including dampness, stains, and infestations. Additionally, there are reports of non-functional AC, broken fixtures, and small room sizes, with 27 negative reviews about rooms and 32 about cleanliness.
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