Alexander Heritage And Rainforest Resort
Plot 99, Alexander Heritage And Rainforest Resort, Matheran, Maharashtra 410102
Gumo's take
Alexander Heritage And Rainforest Resort is a forest-adjacent property in Matheran offering a mix of camping, cottages, and heritage-style accommodations. It appeals to adventure seekers and nature lovers, with guests praising the serene atmosphere, proximity to Alexander Point, and live music events. While some guests highlight excellent service and food, others report significant issues with room maintenance, cleanliness, and water supply.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 62
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 58
What guests love
- Positive feedback on the ambiance and natural setting, with guests noting the peaceful, forest-surrounded environment and proximity to Alexander Point.
- Strong service scores, with many reviews praising the helpfulness and responsiveness of staff members like Nitish, Sachin, and Virendra.
- Live music and bonfire events are frequently mentioned as enjoyable and well-organized, enhancing the guest experience.
Worth knowing
- Recurring complaints about poor room maintenance, including non-functional AC, broken fixtures, and unclean bedding, which are reflected in the high number of negative sentiment reviews for 'Room' and 'Sleep'.
- Bathroom cleanliness is a major issue, with many negative reviews citing unhygienic conditions, broken fixtures, and lack of hot water.
- Location is a mixed blessing: while praised for its tranquility and proximity to Alexander Point, it is criticized for being far from the market and poorly lit roads, causing inconvenience for guests.
- Food and dining receive mixed reviews, with some guests praising the quality and variety, while others report limited options and hygiene concerns.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Local shuttle
- Pet-friendly
- Room service
- Breakfast (free)
- Kitchen
Common questions
Is the hotel's location convenient for exploring Matheran?
The hotel is praised for its serene, forest-adjacent setting and proximity to Alexander Point, but it is criticized for being far from the market and having poorly lit roads, which may cause inconvenience for some guests.
What are the main issues guests report with the hotel's rooms and bathrooms?
Guests frequently report poor room maintenance, including non-functional AC, broken fixtures, and unclean bedding. The bathrooms are also a major concern, with complaints about unhygienic conditions, broken fixtures, and lack of hot water.
What kind of dining and food experiences can I expect at the hotel?
Dining receives mixed reviews—some guests praise the quality and variety of food, while others report limited options and hygiene concerns. Breakfast is generally well-regarded, with positive feedback on its quality and availability.
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