Alexander Heritage And Rainforest Resort
Plot 99, Alexander Heritage And Rainforest Resort, Matheran, Maharashtra 410102
Gumo's take
Alexander Heritage And Rainforest Resort is a 3-star property in Matheran, known for its forested setting and heritage charm. It offers a mix of camping and accommodation options, appealing to adventure enthusiasts and nature lovers. While guests praise the service, ambiance, and food, there are recurring complaints about room cleanliness, bathroom conditions, and air conditioning. The resort is located in a serene, automobile-free hill station, but its remote location and limited accessibility may not suit all travelers.
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Research this stayHow guests rate it
- Location
- 71
- Facilities
- 62
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 58
What guests love
- Highly praised service with many guests noting the helpful and friendly staff, especially at the front desk.
- Positive feedback on food quality and variety, with guests describing meals as tasty and satisfying.
- Strong ambiance and atmosphere, with guests enjoying the peaceful, nature-focused environment and heritage charm.
Worth knowing
- Numerous complaints about poor room cleanliness, including unclean bedding, plastic-wrapped mattresses, and unhygienic conditions.
- Bathroom issues are a major concern, with many guests reporting unclean, poorly maintained, or non-functional facilities.
- Air conditioning problems are frequently mentioned, with units either not working or only functioning intermittently.
- The remote location and lack of lighting on the route to the resort are cited as inconvenient and potentially unsafe, especially at night.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Local shuttle
- Pet-friendly
- Room service
- Breakfast (free)
- Kitchen
Common questions
What are the main complaints guests have about the hotel?
Guests frequently complain about poor room cleanliness, including unclean bedding and plastic-wrapped mattresses, as well as unhygienic bathroom conditions and non-functional or intermittent air conditioning.
What are the key strengths of Alexander Heritage And Rainforest Resort?
The hotel is highly praised for its friendly and helpful service, especially at the front desk, along with the quality and variety of food. Guests also enjoy the peaceful, nature-focused ambiance and heritage charm of the resort.
What recreational activities are available at the resort?
The resort offers activities such as archery and badminton, which are frequently mentioned by guests. It is also walking distance from popular attractions like Alexander Point and Khandala Point in Matheran.
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