Westend Hotel Matheran
Westend Hotel Matheran, Police Station, R.C.Church Road, next to Matheran, Matheran, Maharashtra 410102
Gumo's take
Westend Hotel Matheran is a 3-star property known for its lush green surroundings, peaceful ambiance, and excellent hospitality. It is particularly praised for its open-air restaurant, breakfast buffet, and proximity to major viewpoints like Echo Point and Charlotte Lake. The hotel is ideal for families, couples, and nature lovers seeking a relaxing retreat. Guests consistently highlight the friendly and efficient staff, clean rooms, and well-maintained facilities. With a 4.7/5 Google rating and over 7,600 reviews, it is a top choice for travelers looking to unwind in Matheran’s scenic hills.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 86
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 88
What guests love
- Exceptional staff service, with many guests praising the hospitality and responsiveness of the team, especially Mahesh Patil and Anu Salvi.
- Well-maintained property with lush greenery and a peaceful, nature-friendly atmosphere, ideal for relaxation and nature lovers.
- High-quality dining experience, particularly the breakfast buffet and open-air restaurant, which are frequently highlighted in positive reviews.
Worth knowing
- Some guests reported issues with room maintenance, including broken fixtures, leaking flush tanks, and non-functional TVs.
- A few reviews mention delays in service, particularly with non-vegetarian food orders and check-in processes.
- A small number of guests noted cleanliness concerns in certain rooms and dissatisfaction with food quality in the buffet.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Nightclub
- Kid-friendly
- Transfer
- Spa
- Air conditioning
Common questions
Is the breakfast at Westend Hotel Matheran highly rated?
Yes, the breakfast buffet at Westend Hotel Matheran is frequently praised by guests and has a positive sentiment with 491 positive reviews, 24 negative, and 19 neutral.
What are the main guest concerns regarding the hotel's rooms?
Some guests have reported issues with room maintenance, including broken fixtures, leaking flush tanks, and non-functional TVs, with 46 negative reviews related to rooms.
How is the service quality at Westend Hotel Matheran?
The service quality is highly praised, with 1700 positive reviews and only 77 negative. Guests especially commend the hospitality and responsiveness of the staff, including Mahesh Patil and Anu Salvi.
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