New Green Hill resort Matheran

New Green Hill resort Matheran, Fitwala road, Matheran, Maharashtra 410101

3.9 · 428 reviews analysed
New Green Hill resort Matheran – photo 1
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Gumo's take

New Green Hill Resort in Matheran is a budget-friendly retreat surrounded by lush greenery, ideal for nature lovers and families seeking a relaxed getaway. The resort is praised for its excellent service, especially from the staff, and the delicious food prepared by Chef Rizwan. While some guests have had positive experiences with clean rooms and good hospitality, others have reported issues with room cleanliness, malfunctioning amenities, and unresponsive management.

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How guests rate it

Location
80
Facilities
70
Staff & Service
85
Room Comfort & Cleanliness
65

What guests love

  • Exceptional service from attentive and helpful staff
  • Affordable pricing including meals and accommodations
  • Delicious food with a focus on quality by Chef Rizwan
  • Proximity to Matheran's natural attractions and the railway station

Worth knowing

  • Inconsistent room conditions, including unhygienic rooms and malfunctioning ACs
  • Poor responsiveness from management when handling complaints
  • Rooms located far from the main market, requiring a long walk or transport
  • Issues with amenities like non-functional TVs, Wi-Fi, and swimming pools

Amenities

  • Wi-Fi
  • Front desk (24 hour)
  • Full-service laundry
  • Local shuttle
  • Kitchen
  • Restaurant
  • Room service
  • Breakfast (free)
  • Pool

Common questions

Is the New Green Hill Resort Matheran suitable for families?

Yes, the resort is ideal for families seeking a relaxed getaway, with affordable pricing and a focus on good hospitality and service.

What are the main issues reported by guests at the resort?

Some guests have reported issues with room cleanliness, malfunctioning amenities like ACs and TVs, and unresponsive management when handling complaints.

Does the resort provide free breakfast?

Yes, the resort includes free breakfast as part of its amenities.

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