Royal Hotel Matheran
Royal Hotel Matheran, Taluk, Kasturba Rd, Matheran, Maharashtra 410102
Gumo's take
Royal Hotel Matheran is a centrally located hotel near the railway station and market area, offering a mix of amenities such as a swimming pool, restaurant, and children's play area. It is best suited for families and groups looking for a convenient base to explore Matheran's natural attractions. While the hotel is praised for its food and staff hospitality, it suffers from recurring complaints about cleanliness, hot water supply, and maintenance issues.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 70
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 65
What guests love
- Praised for delicious vegetarian food and buffet options
- Convenient location near Matheran Railway Station and market area
- Swimming pool and children's play area attract families
- Staff is generally described as helpful and polite
Worth knowing
- Recurring complaints about unclean rooms, dirty linen, and poor hygiene in common areas
- Hot water supply issues reported by multiple guests
- Maintenance problems such as non-functional ACs, broken appliances, and lack of Wi-Fi in some rooms
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking
- Air conditioning in some rooms
- Restaurant
- Breakfast
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- English
- Hindi
Common questions
Is Royal Hotel Matheran suitable for families with children?
Yes, Royal Hotel Matheran is family-friendly, offering a children's play area and a swimming pool, making it a convenient base for families exploring Matheran.
What are the common complaints about the hotel?
Common complaints include unclean rooms, dirty linen, poor hygiene in common areas, inconsistent hot water supply, and maintenance issues like non-functional ACs and broken appliances.
What are the key strengths of Royal Hotel Matheran?
The hotel is praised for its delicious vegetarian food and buffet options, convenient location near the railway station and market area, and helpful, polite staff.
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