Royal Hotel Matheran
Royal Hotel Matheran, Taluk, Kasturba Rd, Matheran, Maharashtra 410102
Gumo's take
The Royal Hotel Matheran is a 3-star property located in a 19th-century mansion, offering a laid-back atmosphere with an outdoor pool and vegetarian dining. It is known for its proximity to Matheran Hill Station and Khandala Point, making it convenient for sightseeing. While the hotel is praised for its family-friendly environment and evening entertainment, it suffers from recurring complaints about unclean rooms, poor bathroom conditions, and inconsistent service. Guests appreciate the food and location, but many report issues with hygiene, maintenance, and amenities like AC and Wi-Fi.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 50
- Staff & Service
- 48
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location within walking distance to Matheran Hill Station and Khandala Point
- Vegetarian food is consistently praised for taste and variety
- Family-friendly atmosphere with evening entertainment and a swimming pool
Worth knowing
- Recurring complaints about unclean and poorly maintained rooms and bathrooms, including issues with bed linens, odors, and broken fixtures
- Poor service and unresponsive staff, with multiple reports of rude behavior and slow response times
- Inconsistent amenities like non-functional AC, broken TVs, and unreliable Wi-Fi
- Swimming pool is frequently described as dirty and poorly maintained
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking
- Air conditioning in some rooms
- Restaurant
- Breakfast
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- English
- Hindi
Common questions
Is the Royal Hotel Matheran family-friendly, and what amenities are available for children?
Yes, the Royal Hotel Matheran is family-friendly, offering evening entertainment and a swimming pool. It also has a kid-friendly environment and is within walking distance to Matheran Hill Station and Khandala Point for family sightseeing.
What are the common guest complaints about the hotel's cleanliness and maintenance?
Guests frequently report issues with unclean and poorly maintained rooms and bathrooms, including problems with bed linens, odors, and broken fixtures. These complaints are among the most common and notable concerns raised by visitors.
How is the food at the hotel, and what dietary options are available?
The hotel is consistently praised for its vegetarian cuisine, with guests mentioning it 19 times in reviews. The breakfast buffet is also well-liked, offering a variety of options for guests.
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