Royal Hotel Matheran
Royal Hotel Matheran, Taluk, Kasturba Rd, Matheran, Maharashtra 410102
Gumo's take
Royal Hotel Matheran is a budget-friendly, family-oriented hotel located in a converted 19th-century mansion, offering an outdoor pool and proximity to Matheran Hill Station and Khandala Point. It is known for its vegetarian food and entertainment options like DJ nights and magic shows. While the location is convenient and the ambiance is praised, the hotel suffers from recurring issues with cleanliness, room maintenance, and staff responsiveness. It is best suited for budget travelers who prioritize location and basic amenities over high-end comfort.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 58
- Staff & Service
- 50
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near Matheran Hill Station and Khandala Point, with walking access to the market and railway station.
- Vegetarian food is a highlight, with guests frequently praising the variety and quality of meals.
- Entertainment options like DJ nights, magic shows, and badminton are appreciated by families and groups.
Worth knowing
- Recurring complaints about unclean and poorly maintained rooms, including dirty linens, broken fixtures, and lack of basic amenities like hot water.
- Staff service is inconsistent, with reports of rude behavior, unresponsiveness, and poor communication.
- Swimming pool and bathroom cleanliness are frequently criticized, with guests noting excessive chlorine and unclean conditions.
- Issues with room ventilation, AC functionality, and overall hygiene contribute to a negative guest experience.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking
- Air conditioning in some rooms
- Restaurant
- Breakfast
- Breakfast buffet
- Front desk (24 hour)
- Full-service laundry
- Outdoor pool
- English
- Hindi
Common questions
Is the hotel suitable for families with children?
Yes, Royal Hotel Matheran is family-oriented and kid-friendly, offering entertainment options like DJ nights, magic shows, and badminton, which are appreciated by families and groups.
What are the main issues guests have reported about the hotel?
Guests have reported recurring issues with cleanliness, room maintenance, and staff responsiveness, including unclean rooms, broken fixtures, and poor service. The swimming pool and bathrooms are also frequently criticized for unclean conditions.
Does the hotel offer vegetarian food options?
Yes, the hotel is known for its vegetarian cuisine, with guests frequently praising the variety and quality of meals. This is one of the standout features of the hotel.
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