The Redwood Resort Matheran
X7M9+3JW The Redwood Resort Matheran, MG Rd, Opp. Police Station, Matheran, Maharashtra 410102
Gumo's take
The Redwood Resort Matheran is a budget-friendly, vegetarian-focused hotel known for its laid-back atmosphere and basic amenities like an outdoor pool and garden. While some guests praise its food quality and location near Matheran's main points, others report significant issues with cleanliness, room conditions, and service. The hotel appears to be a mixed experience, with a 3.8/5 aggregate rating, but many reviews highlight inconsistencies in maintenance and guest satisfaction.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 50
- Staff & Service
- 48
- Room Comfort & Cleanliness
- 42
What guests love
- Positive feedback on the quality and taste of vegetarian meals, with some guests calling it 'home-cooked' and 'delicious'.
- Convenient location near Matheran's main attractions and the police station, making it accessible for tourists.
- Basic facilities like a swimming pool and games area (carrom, cricket, etc.) are appreciated by families and groups.
Worth knowing
- Numerous complaints about poor room hygiene, broken or non-functional amenities (AC, sockets, fans), and unpleasant odors or pests (cockroaches, insects).
- Unreliable and often rude staff behavior, with reports of unhelpful or indifferent service at the reception and poor communication.
- Facility issues such as unclean swimming pools, malfunctioning Wi-Fi, and lack of basic room amenities like working sockets and drinking water.
- Some guests report misleading photos and a significant gap between the hotel's online appearance and its actual condition.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Kid-friendly
- Parking
- Local shuttle
- Restaurant
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Outdoor pool
- Air conditioning
Common questions
Is The Redwood Resort Matheran suitable for families or groups?
Yes, The Redwood Resort Matheran is suitable for families and groups as it offers basic facilities like a swimming pool and games area (carrom, cricket, etc.), which are appreciated by guests.
What are the main concerns guests have about the hotel's condition?
Guests have reported significant issues with cleanliness, broken or non-functional amenities (like AC, sockets, and fans), unpleasant odors, pests (cockroaches, insects), and unclean swimming pools.
What do guests say about the food at The Redwood Resort Matheran?
Positive feedback on the quality and taste of vegetarian meals is common, with some guests describing the food as 'home-cooked' and 'delicious'.
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