Golden Munnar Palace By Hawk Hospitality
Golden Munnar Palace By Hawk Hospitality, 9/15, Chithirapuram Powerhouse Road, Chithirapuram, Kerala 685565
Gumo's take
Golden Munnar Palace by Hawk Hospitality is a mid-range hotel in Munnar known for its scenic views of tea gardens and hills, spacious rooms, and friendly staff. It is particularly well-suited for families and nature lovers seeking a peaceful retreat. While many guests praise the cleanliness, room comfort, and hospitality, others have raised concerns about inconsistent food quality, slow service, and occasional lapses in basic amenities and maintenance.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 70
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 82
What guests love
- Spacious, clean rooms with excellent views of the surrounding hills and tea plantations.
- Friendly and helpful staff, with several guests specifically mentioning individuals like Ignatius, Gayatri, and Sini for their exceptional service.
- Convenient location with a peaceful, scenic ambiance, ideal for relaxation and sightseeing.
Worth knowing
- Inconsistent food quality and limited variety in the buffet, with some guests describing the food as 'pathetic' or 'disastrous'.
- Slow and unresponsive service in some areas, including room service, dining, and housekeeping.
- Occasional lapses in basic amenities and cleanliness, such as missing toiletries, unclean rooms, and malfunctioning facilities like TVs and lifts.
- Issues with maintenance and infrastructure, including unhygienic conditions in some areas and a lack of temperature control in the swimming pool.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Pool
- Fitness center
- Restaurant
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Parking
- Local shuttle
- Kitchen
Common questions
What are the key strengths of Golden Munnar Palace By Hawk Hospitality?
The hotel is known for spacious, clean rooms with scenic views of tea gardens and hills, friendly and helpful staff, and a peaceful location ideal for relaxation and sightseeing. Guests often praise the hospitality and the ambiance of the property.
What are the main concerns guests have about the hotel?
Some guests have reported inconsistent food quality, slow service, and occasional lapses in basic amenities and maintenance, such as missing toiletries, unclean rooms, and malfunctioning facilities like TVs and lifts.
Does the hotel have a restaurant and other amenities?
Yes, the hotel has a restaurant, making it one of the few in the area with on-site dining. It also offers amenities like a swimming pool, fitness center, free breakfast buffet, Wi-Fi, and room service.
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