Hotel Emerald Inn

Hotel Emerald Inn, Silent Valley Road, near NH-49, Silent Valley, Munnar, Kerala 685612

2-star property 4.4 · 4,400 reviews analysed
Hotel Emerald Inn – photo 1
Hotel Emerald Inn – photo 2
Hotel Emerald Inn – photo 3
Hotel Emerald Inn – photo 4

Gumo's take

Hotel Emerald Inn is a budget-friendly option in Munnar with a 2.0-star rating but a 4.4/5 aggregate rating from 4,400 Google reviews. It is known for its 24-hour room service and in-house restaurant with a dinner buffet, which guests have praised. The hotel is located near popular attractions like Munnar Hill Station and tea estates, though its location is criticized for being near garbage and lacking proper parking. While some guests appreciate the service and cleanliness, many report issues with room conditions, including mold, poor ventilation, and misleading photos. It suits budget-conscious travelers seeking basic amenities and proximity to Munnar’s main attractions.

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How guests rate it

Location
65
Facilities
58
Staff & Service
72
Room Comfort & Cleanliness
52

What guests love

  • 24-hour room service, which is rare in the area and praised by guests.
  • In-house restaurant with a dinner buffet, which is uncommon for budget hotels in Munnar.
  • Staff is generally described as helpful and polite in many positive reviews.

Worth knowing

  • Rooms are frequently reported as dirty, with mold, bad smells, and unclean linens.
  • Many rooms are located in the basement with poor ventilation and a sewage-like smell.
  • Photos of rooms and facilities are misleading, leading to disappointment upon arrival.
  • Hot water is inconsistently available, and some rooms lack basic amenities like fans or AC.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Cash
  • Front desk (24 hour)
  • Baggage storage
  • Concierge
  • Full-service laundry
  • Elevator
  • Social hour
  • Wake up calls
  • Housekeeping (daily)
  • Not accessible
  • Arabic
  • English
  • French
  • German
  • Hindi
  • Restaurant
  • Table service
  • Buffet dinner
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Vending machines
  • Bicycle rental (extra charge)
  • Kid-friendly
  • Parking (free)
  • Airport shuttle (extra charge)
  • Local shuttle
  • Refrigerator in some rooms
  • Coffee maker in some rooms
  • Minibar in some rooms
  • Private bathroom
  • Bathtub in some rooms
  • Shower

Common questions

Does the hotel have 24-hour room service?

Yes, Hotel Emerald Inn offers 24-hour room service, which is a rare feature in the area and is praised by guests.

Are the rooms clean and well-maintained?

No, many guests report issues with room cleanliness, including mold, bad smells, and unclean linens. Some rooms are located in the basement with poor ventilation and a sewage-like odor.

Is there a restaurant on-site with dinner buffet?

Yes, the hotel has an in-house restaurant with a dinner buffet, which is uncommon for budget hotels in Munnar and is appreciated by guests.

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