Hotel Emerald Inn
Hotel Emerald Inn, Silent Valley Road, near NH-49, Silent Valley, Munnar, Kerala 685612
Gumo's take
Hotel Emerald Inn in Munnar is a budget-friendly option with a 2.0-star rating but a high aggregate user rating of 4.4/5 across 4,391 Google reviews. It is best suited for travelers prioritizing location and basic amenities over luxury, offering 24-hour room service, a restaurant with a buffet, and proximity to Munnar Hill Station and tea estates. While praised for its service and some positive dining experiences, the hotel faces consistent criticism for poor room conditions, especially in basement levels, and issues with cleanliness, hot water, and maintenance.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 62
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 58
What guests love
- Friendly and helpful staff, with several guests praising the concierge and front desk service.
- 24-hour room service, a rare feature in the area.
- Proximity to major attractions like Munnar Hill Station and Kolukkumalai Tea Estate.
Worth knowing
- Poor room conditions, including lack of fans or AC, strong odors, and unhygienic bathrooms, especially in basement rooms.
- Issues with hot water availability and inconsistent maintenance, such as broken plumbing and non-functional TVs.
- Unfavorable location for some guests, with complaints about garbage, drainage smells, and views of waste areas from certain rooms.
- Inconsistent food quality and service, with some guests reporting tasteless meals and poor dining options.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Not accessible
- Arabic
- English
- French
- German
- Hindi
- Restaurant
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Bicycle rental (extra charge)
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Refrigerator in some rooms
- Coffee maker in some rooms
- Minibar in some rooms
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Does Hotel Emerald Inn have 24-hour room service?
Yes, Hotel Emerald Inn offers 24-hour room service, which is a rare feature in the area and highly appreciated by guests.
What are the common complaints about the hotel's rooms?
Guests frequently report poor room conditions, including lack of fans or AC, strong odors, unhygienic bathrooms, and issues with hot water and maintenance, especially in basement-level rooms.
Is the hotel's location convenient for visiting Munnar Hill Station?
Yes, Hotel Emerald Inn is located within walking distance to Munnar Hill Station and the Kolukkumalai Tea Estate, making it a convenient option for travelers interested in these attractions.
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