Veu Munnar Retreat
Veu Munnar Retreat, Devikulam Circle, 01/157, Bisonvalley - Gap Rd, Chinnakanal, Kerala 685613
Gumo's take
Veu Munnar Retreat is a mid-range property in Munnar known for its scenic hill views and spacious rooms with extra living areas, particularly appealing to families and groups. While some guests praise the peaceful atmosphere, cleanliness, and hospitality, others report significant issues with room maintenance, bathroom hygiene, and inconsistent service. The hotel is praised for its location near popular attractions like Lockhart Gap View and tea estates, but its facilities and staff responsiveness are frequently criticized.
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Research this stayHow guests rate it
- Location
- 76
- Facilities
- 49
- Staff & Service
- 52
- Room Comfort & Cleanliness
- 58
What guests love
- Spacious rooms with extra living areas, ideal for families and groups.
- Stunning views of hills and tea plantations, especially from terraces and balconies.
- Some guests noted friendly and helpful staff, particularly at the front desk.
Worth knowing
- Numerous complaints about unclean and poorly maintained bathrooms, including stained tiles, foul odors, and lack of hot water.
- Inconsistent and slow service, with reports of rude or unresponsive staff at the front desk and in the restaurant.
- Issues with basic amenities like Wi-Fi, hot water, and room cleanliness, with many guests citing poor maintenance and hygiene.
- Dining and food service received mixed to negative feedback, with complaints about slow delivery, poor quality, and high prices.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Activities for kids
- Kids' club
- Massage
- Not accessible
- Pet-friendly (free)
- Coffee maker
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Game room
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- EV charger
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Meeting rooms
- Arabic
- English
- Hindi
Common questions
What are the main issues guests have reported with the hotel's bathrooms?
Guests have reported significant issues with bathroom hygiene, including stained tiles, foul odors, and a lack of hot water. These problems are among the most frequently mentioned complaints at the hotel.
Is the hotel suitable for families and groups?
Yes, Veu Munnar Retreat is considered suitable for families and groups due to its spacious rooms with extra living areas. However, some guests have noted mixed experiences with service and bathroom conditions, which may affect the overall stay.
What are the main complaints about the hotel's service and staff?
Guests have reported inconsistent and slow service, with some describing staff at the front desk and in the restaurant as rude or unresponsive. Despite some positive interactions, service quality appears to vary significantly.
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