Fortune Resort Grace Mussoorie, Uttarakhand - Member ITC hotels' group
Fortune Resort Grace Mussoorie, Uttarakhand - Member ITC hotels' group, Library Bazaar, Gandhi Chowk, Mussoorie, Uttarakhand 248179
Gumo's take
Fortune Resort Grace Mussoorie is a 4-star property known for its convenient location at the start of Mall Road, offering a mix of modern amenities and traditional hospitality. It is particularly popular for its breakfast buffet, family-friendly activities, and panoramic views of the surrounding hills. The hotel is part of the ITC Hotels group and is frequently praised for its warm, personalized service and spacious rooms. While it appeals to families, couples, and business travelers, some guests have noted inconsistencies in food quality and service speed, especially during peak hours.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 72
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 78
What guests love
- Highly praised staff service, with many guests specifically mentioning individuals like Mr. Bhaskar, Poonam, and Neeraj for their exceptional hospitality and responsiveness.
- Excellent breakfast buffet with a wide variety of options, including Jain and vegetarian choices, and fresh, high-quality food.
- Strategic location at Library Chowk, just a short walk from Mall Road and major attractions like Cloud End and Lal Tibba Scenic Cafe.
Worth knowing
- Some guests reported issues with bathroom cleanliness and maintenance, including leakage and poor hygiene.
- Food service, particularly at the buffet, has been criticized for being slow and inconsistent, with complaints about cold food and lack of coordination among staff.
- Rooms on lower levels (e.g., -3 floors) have been described as noisy due to proximity to kitchen areas, and some rooms are reported to be small or lack modern amenities like smart TVs.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Bicycle rental (extra charge)
- Game room
- Nightclub
- Boutique shopping
- Kid-friendly
- Activities for kids
- Fitness center (extra charge)
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Doctor on call
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel's breakfast buffet highly rated, and are there vegetarian or Jain options available?
Yes, the breakfast buffet is highly praised for its variety and quality, including Jain and vegetarian options with fresh food choices.
What are the main limitations or complaints guests have mentioned about the hotel?
Some guests have reported issues with bathroom cleanliness and maintenance, as well as slow and inconsistent food service, particularly at the buffet. Rooms on lower floors may also be noisy due to proximity to kitchen areas.
Is the hotel's location convenient for exploring Mussoorie's main attractions?
Yes, the hotel is located at Library Chowk, just a short walk from Mall Road and major attractions like Cloud End and Lal Tibba Scenic Cafe, making it very convenient for guests.
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