Fortune Resort Grace Mussoorie, Uttarakhand - Member ITC hotels' group
Fortune Resort Grace Mussoorie, Uttarakhand - Member ITC hotels' group, Library Bazaar, Gandhi Chowk, Mussoorie, Uttarakhand 248179
Gumo's take
Fortune Resort Grace Mussoorie is a 4-star ITC Hotels property known for its prime location near Mall Road, spacious and clean rooms with valley views, and a strong emphasis on hospitality and service. Guests frequently praise the staff for their attentiveness and friendliness, particularly in the restaurant and housekeeping departments. The hotel is popular for family stays, offering kid-friendly amenities and a variety of dining options, including a highly rated breakfast buffet. While the property has some recurring issues with food quality and bathroom maintenance, the overall experience is positive, with many guests returning for its warm atmosphere and convenient location.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 76
- Staff & Service
- 88
- Room Comfort & Cleanliness
- 82
What guests love
- Highly praised staff service, with many guests specifically mentioning the attentiveness and friendliness of housekeeping and restaurant teams like Neeraj, Poonam, and Rachna.
- Prime location near Mall Road and Library Chowk, with easy access to Mussoorie’s main attractions and a spacious, free parking facility.
- Well-maintained rooms with valley views, clean and modern amenities, and a comfortable stay for families, including child-friendly activities and a play area.
Worth knowing
- Recurring complaints about food quality, particularly in the buffet, with some guests describing it as repetitive, tasteless, or poorly managed.
- Issues with bathroom maintenance and cleanliness, with several negative reviews highlighting poor conditions in the bathrooms.
- Some guests noted that the hotel’s food service is slow and disorganized, with problems like incorrect orders, long wait times, and unclean dining areas.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Vending machines
- Bicycle rental (extra charge)
- Game room
- Nightclub
- Boutique shopping
- Kid-friendly
- Activities for kids
- Fitness center (extra charge)
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Doctor on call
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel suitable for families with children?
Yes, Fortune Resort Grace Mussoorie is well-suited for families, offering kid-friendly amenities and a play area. Guests have praised the hotel for being family-friendly and providing a comfortable stay for children.
What are the main issues guests have reported about the hotel?
Some guests have reported recurring issues with food quality, particularly in the buffet, and bathroom maintenance. The food service has also been described as slow and disorganized in some cases.
Is there free parking available at the hotel?
Yes, the hotel offers free parking, including self-parking and valet parking, making it convenient for guests arriving by car.
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