Heavens View Residency resort
K.H. No- 63, Heavens View Residency resort, Hathipaon Road, near Nag Mandir, Sher Garhi, Mussoorie, Kyar Kuli Bhatta, Uttarakhand 248179
Gumo's take
Heavens View Residency Resort in Mussoorie is renowned for its breathtaking mountain and valley views, serene ambiance, and warm hospitality from its owners, Mehak and Ashish Kundu. It is ideal for travelers seeking a peaceful retreat away from the bustling Mall Road, with many guests praising the cleanliness of the rooms, the scenic surroundings, and the personalized service. While the owners and staff are frequently highlighted for their attentiveness and friendliness, some guests have reported inconsistent service and unprofessional behavior from the management, particularly from Mehak. Overall, it is a popular choice for families, couples, and nature lovers looking for a tranquil and scenic stay.
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Research this stayHow guests rate it
- Location
- 93
- Facilities
- 82
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 88
What guests love
- Breathtaking mountain and valley views from the rooms and property, especially during sunrise and sunset.
- Warm and personalized hospitality from the owners, Mehak and Ashish, who are frequently praised for their attentiveness and care.
- Clean, well-maintained rooms with modern amenities and a peaceful, nature-filled environment.
Worth knowing
- Inconsistent service and unprofessional behavior from Mehak, the owner, reported by several guests, including rude and argumentative interactions.
- Some guests noted issues with food quality and repetition, particularly with breakfast items.
- Occasional lapses in responsiveness from the staff, such as delayed service and unavailability at the reception.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Baggage storage
- Currency exchange
- Full-service laundry
- Housekeeping
- Parking (free)
- Self parking (free)
- Local shuttle
- Meeting rooms
- English
- Hindi
- Restaurant
- Room service
- Breakfast (extra charge)
- Kid-friendly
- Activities for kids
- Private bathroom
- Shower
Common questions
What are the key strengths of Heavens View Residency Resort in Mussoorie?
The resort is known for its breathtaking mountain and valley views, warm and personalized hospitality from the owners Mehak and Ashish, and clean, well-maintained rooms with modern amenities. Many guests also appreciate the peaceful, nature-filled environment ideal for relaxation.
Are there any reported issues with service at the resort?
Yes, some guests have reported inconsistent service and unprofessional behavior from Mehak, the owner, including rude and argumentative interactions. However, the overall service sentiment is still largely positive with 117 positive reviews compared to 27 negative ones.
What dining options are available at the resort?
The resort has a restaurant and offers room service. However, some guests have noted issues with food quality and repetition, particularly with breakfast items. Breakfast is available but comes at an extra charge.
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