Hotel Ambica Palace Mussoorie
Hotel Ambica Palace Mussoorie, Waverly Convent Chowk Kala School Gate, Bus Stand, near Library, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Ambica Palace in Mussoorie is a 3-star property with a 3.5/5 Google rating, known for its scenic views and family-friendly amenities, including a pool and 24-hour front desk. While some guests praise the staff for being helpful and hospitable, particularly Mr. Bobby Verma, others report significant issues with cleanliness, maintenance, and service. The hotel is located near popular attractions like Cloud End and Mussoorie Lake, but its distance from Mall Road and mixed reviews on room quality suggest it may not suit all travelers.
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Research this stayHow guests rate it
- Location
- 65
- Facilities
- 58
- Staff & Service
- 68
- Room Comfort & Cleanliness
- 52
What guests love
- Positive guest feedback on staff hospitality, particularly Mr. Bobby Verma, who is frequently mentioned for his helpfulness and friendliness.
- The hotel is one of the few in the area with a pool, which is a unique feature for Mussoorie.
- Some guests highlight the scenic views from the rooms, especially the valley and mountain vistas.
Worth knowing
- Numerous negative reviews cite poor room cleanliness, including dirty bedsheets, foul smells, and broken fixtures like faulty showers and non-functional heaters.
- Service issues are frequently reported, including unprofessional staff behavior, slow responsiveness, and unexpected additional charges.
- Location is a mixed bag — while it is peaceful and scenic, it is farther from the main attractions like Mall Road, requiring a 14-minute walk or a taxi ride.
- Facility maintenance is a concern, with recurring complaints about poor Wi-Fi, broken amenities, and unclean common areas like the lobby and bathrooms.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Kid-friendly
- Pool
- Room service
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Private bathroom
- Shower
Common questions
Is the hotel's location convenient for visiting popular attractions in Mussoorie?
The hotel is 14 minutes away from Cloud End and Mussoorie Lake, which is convenient, but it is farther from Mall Road, requiring a walk or taxi ride. Guests have mixed opinions about the location's accessibility to main attractions.
What are the main complaints about the hotel's rooms and facilities?
Guests frequently report issues with room cleanliness, including dirty bedsheets and foul smells, as well as maintenance problems like broken showers and non-functional heaters. The bathrooms also receive a high number of negative reviews.
How is the service at Hotel Ambica Palace Mussoorie?
The service is generally praised, with many guests highlighting the hospitality of the staff, especially Mr. Bobby Verma. However, some reports mention unprofessional behavior and slow responsiveness, indicating mixed service experiences.
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