Hotel Deep, Mall Road Mussoorie
Hotel Deep, Mall Road Mussoorie, next to Hotel Broadway, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Deep, located on Mall Road in Mussoorie, is a budget-friendly option known for its scenic mountain views, pet-friendly policy, and proximity to local attractions. While it offers spacious rooms, a game room, and a restaurant with mountain views, guest experiences are mixed. Positive reviews highlight the cleanliness of rooms, the availability of hot water, and the helpfulness of certain staff members like Ramesh Ji and Mr. Vinod. However, recurring complaints about unclean linens, poor service from some staff, and inconsistent amenities suggest a need for improvement in maintenance and hospitality standards.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 72
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 68
What guests love
- Scenic mountain views from rooms and balconies, especially of the Himalayas
- Pet-friendly policy, with staff engaging with guests' pets
- Proximity to Mall Road and nearby attractions like Lal Tibba and Mussoorie Lake
Worth knowing
- Recurring complaints about unclean or poorly maintained linens, including stained and smelly bedsheets and towels
- Inconsistent and sometimes poor staff behavior, with reports of rudeness and unresponsiveness
- Issues with basic amenities like hot water and functioning Wi-Fi in some rooms
Amenities
- Wi-Fi (free)
- Bicycle rental (extra charge)
- Game room
- Nightclub
- Kid-friendly
- Activities for kids
- Kids' club
- Pool
- Hot tub
- Fitness center (free)
- Treadmill
- Weight machines
- Free weights
- Pet-friendly (free)
- Dogs allowed
- Private bathroom
- Shower
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Local shuttle
- Accessible
- Accessible elevator
- Business center
- Meeting rooms
- Air conditioning in some rooms
Common questions
Is the hotel pet-friendly, and are there any additional charges for pets?
Yes, Hotel Deep is pet-friendly and allows dogs without any additional charges. The staff is also reported to be engaging with guests' pets.
What are the main concerns guests have about the cleanliness of the hotel?
Some guests have reported recurring issues with unclean or poorly maintained linens, including stained and smelly bedsheets and towels. While overall cleanliness has positive sentiment, these specific concerns are notable.
Does the hotel offer breakfast, and is it included in the stay?
Yes, the hotel offers breakfast, and it is included in the stay at no extra cost. Guests have also mentioned liking the breakfast provided.
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