Hotel Mall Palace
Hotel Mall Palace, Landour bazar Road, opposite Ropeways, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Mall Palace is a mid-range hotel located on Mussoorie’s Mall Road, known for its scenic valley views from balcony and terrace rooms. It appeals to budget-conscious travelers seeking proximity to major attractions like Gun Hill and Mussoorie Lake. While the hotel’s location and views are consistently praised, mixed reviews highlight issues with room maintenance, cleanliness, and food quality. The staff is generally described as helpful and courteous, though some guests report inconsistent service.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 68
- Staff & Service
- 75
- Room Comfort & Cleanliness
- 62
What guests love
- Prime location on Mussoorie’s Mall Road, just a 1-minute walk from the main shopping and tourist area.
- Scenic views of the Doon Valley and Gun Hill from balcony and terrace rooms, a major highlight for guests.
- Staff is frequently described as helpful and courteous, with many guests noting prompt and polite service.
Worth knowing
- Room cleanliness and maintenance are inconsistent, with reports of broken fixtures, unclean linens, and poor hygiene in some rooms.
- Food quality is mixed, with some guests finding it overpriced for the taste and presentation.
- Wi-Fi and internet connectivity are problematic, with many negative reviews citing poor or unreliable service.
- Older infrastructure and lack of modern amenities in some rooms, particularly in non-upgraded or lower-floor accommodations.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Restaurant
- Room service
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the hotel located near major attractions in Mussoorie?
Yes, Hotel Mall Palace is located on Mussoorie’s Mall Road, just a 1-minute walk from the main shopping and tourist area, and it offers easy access to attractions like Gun Hill and Mussoorie Lake.
What are the main issues guests have reported about the hotel?
Guests have reported mixed reviews regarding room cleanliness and maintenance, with some rooms having broken fixtures or unclean linens. Additionally, the food quality is inconsistent, and Wi-Fi connectivity is often problematic.
How is the service quality at Hotel Mall Palace?
The staff is generally described as helpful and courteous, with many guests noting prompt and polite service. However, some reviews mention inconsistent service experiences.
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