Hotel Mall Palace
Hotel Mall Palace, Landour bazar Road, opposite Ropeways, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Mall Palace is a 2-star hotel located on the prime Mall Road in Mussoorie, offering a central location with easy access to major attractions like Kempty Falls and Gun Hill. It is best suited for budget travelers and solo visitors who prioritize location over luxury. While the hotel is praised for its friendly staff and scenic views from valley-facing rooms, recent reviews highlight inconsistencies in cleanliness and management. The hotel provides basic amenities and a restaurant, making it a convenient option for short stays.
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Research this stayHow guests rate it
- Location
- 95
- Facilities
- 70
- Staff & Service
- 80
- Room Comfort & Cleanliness
- 65
What guests love
- Excellent location on Mall Road, close to major attractions and restaurants
- Friendly and helpful staff, as noted in multiple reviews
- Rooms with balconies offering scenic valley views
- Basic amenities like free parking and a restaurant on-site
Worth knowing
- Inconsistent cleanliness and maintenance, with reports of dirty linens and poor hygiene
- Unprofessional management and issues with booking and cancellation policies
- Rooms are described as small and not family-friendly
- Some guests reported poor service from the hotel owner and unresponsive housekeeping
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Restaurant
- Room service
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is Hotel Mall Palace suitable for families?
No, the hotel is not considered family-friendly as the rooms are described as small and not well-suited for families.
What are the key strengths of Hotel Mall Palace?
The hotel's key strengths include its excellent location on Mall Road, friendly and helpful staff, scenic valley views from balcony rooms, and basic amenities like free parking and an on-site restaurant.
Are there any reported issues with cleanliness or management?
Yes, recent reviews highlight inconsistent cleanliness, including dirty linens and poor hygiene, as well as unprofessional management and issues with booking and cancellation policies.
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