Hotel Park Royale Inn by Ginseng Hotels
Hotel Park Royale Inn by Ginseng Hotels, Jharipani Rd, near St. George's College, Barlow Ganj, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Park Royale Inn by Ginseng Hotels in Mussoorie is a polarizing property with a 3.9/5 Google rating based on 980 reviews. While some guests praise the mountain views, friendly staff, and rooftop dining, others report significant issues with room size, cleanliness, and service. The hotel is best suited for budget-conscious travelers who prioritize scenic views and are willing to overlook inconsistencies in service and infrastructure.
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Research this stayHow guests rate it
- Location
- 68
- Facilities
- 55
- Staff & Service
- 57
- Room Comfort & Cleanliness
- 48
What guests love
- Positive reviews highlight the hotel's scenic mountain views and the quality of the rooftop restaurant.
- Some guests praised the helpful and polite staff, particularly at check-in and during their stay.
- A few reviews noted that the hotel is well-maintained and offers a comfortable stay for the price.
Worth knowing
- Numerous complaints about unclean rooms, foul odors, and poor hygiene, including dirty bed linens and unclean bathrooms.
- Rooms are frequently described as small, cramped, and lacking in basic amenities like proper ventilation and working fixtures.
- Service issues are common, with guests reporting unresponsive staff, long wait times, and poor communication.
- Location is praised for views but criticized for being inconvenient, with some guests noting it is far from major attractions like Mall Road.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Pet-friendly (extra charge)
- Dogs allowed
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Bicycle rental (extra charge)
- Game room
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Self parking
- Valet parking
- Airport shuttle (extra charge)
- Accessible
- Accessible parking
- Accessible elevator
- Air conditioning in some rooms
- Kitchen in some rooms
- Coffee maker
Common questions
What are the main strengths of Hotel Park Royale Inn by Ginseng Hotels?
The hotel is praised for its scenic mountain views and the quality of its rooftop restaurant. Some guests also appreciated the friendly and helpful staff, especially during check-in and throughout their stay.
What are the common complaints about the hotel?
Common complaints include unclean rooms with foul odors, small and cramped spaces, and poor hygiene in bathrooms. Guests also reported issues with unresponsive staff and long wait times for service.
Is the hotel's location convenient for tourists?
The hotel's location is praised for offering great views, but it is criticized for being inconvenient as it is far from major attractions like Mall Road.
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