Hotel Rock Wood
F34H+6GF Hotel Rock Wood, Mall Rd, Near Picture Place, Kulri, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Rock Wood in Mussoorie is a budget-friendly option located on the popular Mall Road, offering a central location and some positive views of the valley and city. While a few guests praise the rooftop area, live music, and decent room views, the hotel is predominantly criticized for poor room cleanliness, unhygienic bathrooms, and unprofessional staff behavior. It appears to cater more to budget travelers or groups, but its inconsistent service and questionable billing practices make it a risky choice for most guests.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 45
- Staff & Service
- 28
- Room Comfort & Cleanliness
- 35
What guests love
- Central location on Mall Road, close to shopping and dining options
- Rooftop area with views of the valley and city, especially at night
- Live music events on the terrace, as noted by a few guests
Worth knowing
- Rooms and bathrooms are frequently described as dirty, unhygienic, and poorly maintained
- Staff behavior is often described as rude, unprofessional, and unhelpful
- Unethical billing practices, including unexpected GST charges and refusal to provide bills
- Inconsistent food quality and high prices for meals
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Room service
- Kid-friendly
- Pool
Common questions
Is Hotel Rock Wood a good option for families traveling with children?
Hotel Rock Wood is kid-friendly, which suggests it can accommodate families. However, some reviews indicate mixed experiences with family stays, with 2 positive, 3 negative, and 1 neutral sentiment, so it may not be the most reliable choice for families.
What are the main cleanliness issues reported by guests at Hotel Rock Wood?
Guests frequently report that the rooms and bathrooms are dirty, unhygienic, and poorly maintained. Specifically, there are 4 positive, 13 negative, and 1 neutral sentiments related to cleanliness, indicating significant concerns in this area.
What are the main complaints about the hotel's service and staff behavior?
The hotel has a high number of negative reviews regarding service, with 37 negative sentiments compared to only 9 positive ones. Guests often describe the staff as rude, unprofessional, and unhelpful, and there have been reports of unethical billing practices.
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