Hotel Rockland Residency
F33H+5FV Hotel Rockland Residency, opposite Multi-Level Car Parking, King Craig, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Rockland Residency in Mussoorie is a mid-range property with a 4.0/5 Google rating, known for its scenic views and proximity to attractions like Mall Road and Cloud End. While some guests praise the staff's helpfulness and the hotel's convenient location, others report significant issues with cleanliness, room quality, and service. The hotel offers amenities like free parking, Wi-Fi, and a restaurant with a dinner buffet, but recurring complaints about unclean linens, poor bathroom conditions, and unresponsive staff suggest a mixed guest experience.
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Research this stayHow guests rate it
- Location
- 75
- Facilities
- 60
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 52
What guests love
- Helpful and polite staff, with several guests specifically mentioning staff like Pallavi, Sumit, and Priya for their assistance.
- Convenient location near Mall Road and other attractions, with some guests noting the hotel's accessibility and view.
Worth knowing
- Recurring complaints about unclean rooms and bathrooms, including stained bed sheets, poor hygiene, and even the presence of pests like rats and cockroaches.
- Inconsistent service quality, with reports of unprofessional behavior, delayed responses, and poor communication from staff.
- Issues with room amenities, such as the absence of fans or AC, noisy mini-fridges, and misleading room sizes and views as shown in photos.
- Dining and food quality concerns, with some guests reporting unhygienic meals, limited options, and poor taste.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Car rental onsite
- Kitchen in some rooms
- Refrigerator
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Elevator
- Wake up calls
- Housekeeping (daily)
- Not accessible
- English
- Hindi
- Private bathroom
- Shower
Common questions
What are the main issues guests have reported about the hotel's cleanliness?
Guests have reported recurring issues with cleanliness, including unclean linens, stained bed sheets, poor bathroom hygiene, and even the presence of pests like rats and cockroaches.
How is the service quality at Hotel Rockland Residency?
Service quality is mixed: while many guests praise the helpful and polite staff, particularly individuals like Pallavi, Sumit, and Priya, others report unprofessional behavior, delayed responses, and poor communication from the staff.
What amenities are available at the hotel?
The hotel offers free Wi-Fi, free parking, a 24-hour front desk, room service, a restaurant with a dinner buffet, and in-room amenities like refrigerators, coffee makers, and kitchen facilities in some rooms.
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