Hotel Sun n Star
Hotel Sun n Star, Gandhi Chowk, Library, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Hotel Sun n Star in Mussoorie is a budget-friendly option known for its scenic views of the hills and proximity to Mall Road. It appeals to travelers seeking affordable accommodation with a decent room view and basic amenities. While the hotel has a loyal customer base that praises its staff and location, recent reviews highlight inconsistencies in cleanliness, maintenance, and service quality. Guests who prioritize views and location over modern facilities may find it suitable, but those expecting high standards of room comfort or consistent service may be disappointed.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 62
What guests love
- Scenic views from the balcony and rooms, especially of the hills and valley.
- Affordable pricing for a centrally located hotel near Mall Road and Gandhi Chowk.
- Friendly and cooperative staff, as noted in multiple positive reviews.
Worth knowing
- Rooms and furniture are aging, with reports of poor maintenance, including faulty switches, leaky basins, and old carpets.
- Issues with cleanliness, including dirty bed sheets, unclean bathrooms, and unpleasant odors in some rooms.
- Inconsistent service quality, with complaints about unresponsive staff, rude behavior, and poor communication.
- Weak Wi-Fi signal and occasional disturbances from nearby parking areas.
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness and maintenance. Some guests have reported issues such as dirty bed sheets, unclean bathrooms, and unpleasant odors, while others have praised the overall cleanliness. Maintenance issues like faulty switches and leaky basins have also been noted in some rooms.
How is the service quality at Hotel Sun n Star?
Service quality is generally positive, with 114 positive mentions, but there are also 30 negative reviews. Guests have praised the friendly and cooperative staff, but some have reported unresponsive or rude behavior and poor communication.
What are the main highlights of the hotel?
The main highlights include scenic views from the balconies and rooms, especially of the hills and valley, which were mentioned 35 times in reviews. The hotel is also praised for its breakfast and is located just a 3-minute walk from Cloud End, with proximity to Mall Road and Gandhi Chowk.
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