Perfectstayz Westend mall road mussoorie

Perfectstayz Westend mall road mussoorie, Mall Rd, near ambedkar chowk, The Mall Road, Mussoorie, Uttarakhand 248179

4.4 · 1,161 reviews analysed
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Gumo's take

Perfectstayz Westend Mall Road Mussoorie is a mid-range hotel known for its clean rooms, friendly staff, and proximity to Mussoorie's main attractions like Mall Road and Cloud End. While it offers a peaceful and scenic environment, guests have highlighted the hotel's cleanliness, room maintenance, and helpful service as key positives. However, the hotel's location on a steep, narrow road and issues with parking and room quality consistency have been recurring concerns. It suits travelers seeking a quiet stay with good service, but may not be ideal for those with mobility issues or expecting luxury.

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How guests rate it

Location
60
Facilities
62
Staff & Service
75
Room Comfort & Cleanliness
68

What guests love

  • Clean and well-maintained rooms with positive feedback on hygiene and comfort, especially from higher-floor rooms with mountain views.
  • Friendly and helpful staff, with several guests specifically praising individuals like Kushal, Bhaskar, and Mr. Rajan for their exceptional service.
  • Kitchenettes and coffee makers in rooms, which are appreciated by guests for convenience.

Worth knowing

  • Steep and difficult access to the hotel, with guests reporting a challenging walk from Mall Road and no vehicle access beyond a certain point.
  • Inconsistent room quality and cleanliness, with multiple reports of stained bedding, unclean bathrooms, and mismatched room sizes compared to online listings.
  • Poor parking facilities, with limited space and difficulty retrieving vehicles, especially during peak hours.
  • Mixed dining experiences, including complaints about the taste and hygiene of breakfast and restaurant meals.

Amenities

  • Wi-Fi (free)
  • Credit cards
  • Debit cards
  • Cash
  • Doctor on call
  • English
  • Hindi
  • Private bathroom
  • Shower
  • Restaurant
  • Room service
  • Breakfast (extra charge)
  • Front desk (24 hour)
  • Full-service laundry
  • Parking
  • Airport shuttle (extra charge)
  • Local shuttle
  • Kitchen
  • Coffee maker

Common questions

Is the hotel clean and well-maintained?

Yes, the hotel is generally clean and well-maintained, with positive feedback on hygiene and comfort, especially in higher-floor rooms. However, some guests have reported issues like stained bedding and unclean bathrooms, indicating occasional inconsistencies in cleanliness.

How is the service at the hotel?

The service is highly praised by guests, with many specifically mentioning friendly and helpful staff such as Kushal, Bhaskar, and Mr. Rajan. The service has a strong positive sentiment with 317 positive mentions compared to only 48 negative ones.

Is parking available at the hotel?

Parking is available but limited and often difficult to use, especially during peak hours. Guests have reported challenges retrieving vehicles and limited parking space, making it a notable limitation for those arriving by car.

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