Sandoz Palm Retreat, Mussoorie
Sandoz Palm Retreat, Mussoorie, Green Chowk, Kulri Bazaar, (via Picture Palace, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
Sandoz Palm Retreat, Mussoorie is a mid-range hotel known for its prime location on Mall Road and its restaurant, which is praised for its North Indian cuisine. The hotel is particularly favored by families and travelers seeking proximity to Mussoorie's main attractions. While the location and some staff members receive consistent praise, the hotel faces recurring complaints about inconsistent food quality, room cleanliness, and poor service from certain staff members. Guests who prioritize location and dining over room quality may find it a suitable option.
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Research this stayHow guests rate it
- Location
- 92
- Facilities
- 68
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 62
What guests love
- Prime location on Mussoorie's Mall Road, within walking distance to major attractions like the Landour Clock Tower and Mussoorie Lake.
- Praised for its restaurant and food quality, particularly North Indian dishes like butter chicken and biryani.
- Some staff members, such as Jaikant Shikre and Ajay, are highlighted for their hospitality and helpfulness.
Worth knowing
- Recurring complaints about inconsistent food quality, including undercooked or average-tasting dishes.
- Issues with room cleanliness and maintenance, including stained linens, non-functional fixtures, and outdated bathrooms.
- Poor service from certain staff members, including rude behavior and unresponsiveness to guest complaints.
- Expensive parking (500 INR/day) and additional charges for amenities like room upgrades and balcony views.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Full-service laundry
- Pool
- Restaurant
- Room service
- Breakfast (free)
- Kid-friendly
Common questions
Is the hotel located near major attractions in Mussoorie?
Yes, Sandoz Palm Retreat is located on Mall Road and is within walking distance to major attractions like the Landour Clock Tower and Mussoorie Lake.
What kind of food is available at the hotel restaurant?
The hotel is praised for its North Indian cuisine, with popular dishes like butter chicken and biryani. However, some guests have reported inconsistent food quality, including undercooked or average-tasting dishes.
How is the service at the hotel?
The service is generally positive, with some staff members like Jaikant Shikre and Ajay noted for their hospitality. However, there are recurring complaints about poor service from certain staff members, including rude behavior and unresponsiveness to guest complaints.
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