The Novello By Hotel Evergreen
The Novello By Hotel Evergreen, Mall Rd, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
The Novello By Hotel Evergreen in Mussoorie is known for its comfortable rooms with scenic mountain and valley views, particularly appreciated by guests who value a peaceful and scenic stay. It is a popular choice for families and couples seeking a relaxed hill-station experience. While the hotel's location near Mall Road is a major plus, guest experiences vary significantly, with some praising the helpful staff and others reporting poor service and cleanliness issues.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 68
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 62
What guests love
- Stunning mountain and valley views from rooms and balconies, especially appreciated in positive reviews.
- Convenient location near Mall Road and popular attractions like Gun Hill and Mussoorie Lake.
- Efficient room service and dining options, including a rooftop café with scenic views.
Worth knowing
- Inconsistent cleanliness and maintenance issues reported in multiple negative reviews, including dirty rooms, smelly conditions, and broken amenities.
- Poor staff responsiveness and service quality in some cases, with complaints about unhelpful or rude staff.
- Location discrepancies reported by guests, with some claiming the hotel is farther from Mall Road than advertised.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Activities for kids
- Kids' club
- Hair salon
- Doctor on call
- Business center
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible elevator
- Air conditioning in some rooms
- Coffee maker
Common questions
Is the hotel located near Mall Road and other attractions?
Yes, The Novello By Hotel Evergreen is conveniently located near Mall Road and popular attractions like Gun Hill and Mussoorie Lake. However, some guests have reported discrepancies in the advertised proximity to Mall Road.
What kind of views can I expect from the hotel rooms?
The hotel is known for its stunning mountain and valley views from rooms and balconies, which are particularly appreciated in positive guest reviews.
How is the cleanliness and maintenance of the hotel?
Guest experiences vary; while some praise the cleanliness, others report issues such as dirty rooms, unpleasant odors, and broken amenities. Cleanliness has mixed reviews with 20 positive and 11 negative mentions.
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