The Novello By Hotel Evergreen
The Novello By Hotel Evergreen, Mall Rd, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
The Novello By Hotel Evergreen in Mussoorie is a mid-range hotel known for its convenient location near Mall Road and scenic views from balcony rooms. It appeals to families, couples, and travelers seeking a comfortable and affordable stay in the Queen of Hills. While the hotel receives praise for its friendly and helpful staff, clean rooms, and proximity to local attractions, it also faces criticism for inconsistent service, hygiene issues in some rooms, and misleading online representations of room sizes and amenities.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 78
- Room Comfort & Cleanliness
- 72
What guests love
- Convenient location near Mall Road and popular Mussoorie attractions, with many guests noting the ease of access.
- Positive feedback on staff friendliness and helpfulness, with specific mentions of staff members like Shahnawaz, Sumit, and Vishal.
- Scenic balcony views and clean, well-maintained rooms in many positive reviews.
Worth knowing
- Inconsistent room cleanliness and hygiene, with several negative reviews citing dirty bedsheets, stains, and unclean bathrooms.
- Misleading online room representations, with guests reporting smaller and less appealing rooms than shown in photos or videos.
- Issues with amenities and services, including erratic water supply, broken room locks, and poor food quality in some reviews.
- Occasional poor service from management and staff, including unresponsive reception and unprofessional behavior.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Activities for kids
- Kids' club
- Hair salon
- Doctor on call
- Business center
- English
- Hindi
- Private bathroom
- Shower
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Housekeeping (daily)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible elevator
- Air conditioning in some rooms
- Coffee maker
Common questions
Is the hotel located near popular attractions in Mussoorie?
Yes, The Novello By Hotel Evergreen is conveniently located near Mall Road and is a 6-minute drive from the Landour Clock Tower, making it easy to access popular Mussoorie attractions.
What do guests say about the hotel's service and staff?
Guests generally praise the friendly and helpful staff, with specific mentions of staff members like Shahnawaz, Sumit, and Vishal. However, there are some reports of inconsistent service and unresponsive management in a few reviews.
Are the rooms clean and as shown in the online photos?
While many guests appreciate clean and well-maintained rooms with scenic balcony views, there are also reports of inconsistent cleanliness and hygiene issues in some rooms. Additionally, some guests found the actual room sizes and conditions to be less appealing than shown in online photos.
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