The Novello By Hotel Evergreen
The Novello By Hotel Evergreen, Mall Rd, The Mall Road, Mussoorie, Uttarakhand 248179
Gumo's take
The Novello by Hotel Evergreen in Mussoorie is a mid-range hotel known for its convenient location near Mall Road and scenic views. It offers a mix of positive and negative guest experiences, with some praising the friendly staff, good food, and comfortable rooms, while others report issues with cleanliness, misleading room descriptions, and unprofessional behavior from certain staff members. The hotel is best suited for budget-conscious travelers seeking a central location, though potential guests should be cautious about room conditions and service consistency.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 75
- Staff & Service
- 70
- Room Comfort & Cleanliness
- 65
What guests love
- Convenient location near Mall Road and local attractions
- Friendly and helpful staff in some cases
- Good food at the on-site restaurant with customization options
- Well-maintained rooms with mountain views for some guests
Worth knowing
- Inconsistent room cleanliness and hygiene, with reports of bed bugs and dirty conditions
- Misleading room descriptions and unprofessional behavior from the sales team
- Poor customer service and lack of responsiveness from management in some cases
Amenities
- Free Wi-Fi
- Paid breakfast
- Parking
- Accessible
- Pool
- Air-conditioned
- Laundry service
- Business centre
- Pet-friendly
- Room service
- Restaurant
- Airport shuttle
- Fitness centre
- Smoke-free
Common questions
Is The Novello by Evergreen located near Mall Road?
Yes, The Novello by Evergreen is conveniently located near Mall Road in Mussoorie, making it easy for guests to access local attractions.
Does the hotel offer breakfast, and is it free?
The hotel offers breakfast, but it is a paid service, not included free of charge.
Are there reports of cleanliness issues in the rooms?
Yes, some guests have reported inconsistent room cleanliness, including issues like bed bugs and dirty conditions.
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