Hotel City Empire-New Delhi Railway Station
Building No, Hotel City Empire-New Delhi Railway Station, 3529, Dariba Pan Rd, Ratan Lal Market, Kaseru Walan, Paharganj, New Delhi, Delhi 110055
Gumo's take
Hotel City Empire-New Delhi Railway Station is a budget-friendly hotel located near New Delhi Railway Station, catering primarily to travelers seeking convenient access to transportation hubs. While it offers a rooftop restaurant and spa, guest reviews highlight significant variability in cleanliness and maintenance, with some praising the location and helpful staff, while others report dirty rooms, poor hygiene, and unresponsive management. It is best suited for budget-conscious travelers who prioritize location over luxury and can tolerate potential inconsistencies in service and room quality.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 50
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 45
What guests love
- Convenient location near New Delhi Railway Station and Connaught Place, ideal for travelers needing easy access to transportation and city attractions.
- Some guests praise the rooftop restaurant and spa as notable amenities.
- A few reviews highlight helpful and polite staff members, such as Mr. Ranjana and Mr. Ishant, who assist with bookings and travel arrangements.
Worth knowing
- Numerous complaints about unclean rooms, including dirty beds, towels, and bathrooms, with reports of pests and poor maintenance.
- Noise issues from nearby hallways and staff shouting, affecting sleep quality.
- Unreliable amenities like hot water and functioning air conditioning, with some guests reporting these were unavailable during their stay.
- Inconsistent service from staff, with some reviews describing rude and unhelpful behavior from front desk personnel.
Amenities
- Wi-Fi
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
- Restaurant
- Room service
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Air conditioning
- Refrigerator
- Coffee maker
- Minibar
Common questions
Is the hotel clean and well-maintained?
Guest reviews show mixed experiences with cleanliness; some praise the property, while others report dirty rooms, poor hygiene, and maintenance issues. Overall, there are 79 positive and 42 negative mentions of cleanliness.
How is the service at Hotel City Empire-New Delhi Railway Station?
Service quality is inconsistent, with 169 positive and 87 negative reviews. Some guests have praised helpful staff like Mr. Ranjana and Mr. Ishant, while others reported rude or unhelpful behavior from front desk personnel.
Is the location convenient for transportation and city attractions?
Yes, the hotel is conveniently located near New Delhi Railway Station and Connaught Place, with a 13-minute walk to the nearest public transit and a 11-minute drive to Laxminarayan Temple. Location has 94 positive reviews, indicating strong guest satisfaction.
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