Hotel Shiva Intercontinental
Hotel Shiva Intercontinental, 8478, Arakashan Rd, Ram Nagar, Paharganj, New Delhi, Delhi 110055
Gumo's take
Hotel Shiva Intercontinental is a budget hotel in New Delhi with a 3.5/5 aggregate rating, known for its proximity to New Delhi Railway Station and nearby attractions like Jama Masjid. While some guests praise its affordability and location, the hotel is frequently criticized for poor hygiene, malfunctioning amenities, and unresponsive or rude staff. Negative reviews highlight dirty rooms, broken AC units, and unhygienic bathrooms as recurring issues. A few positive reviews commend the staff's helpfulness and the hotel's convenient location for travelers.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 48
- Staff & Service
- 55
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near New Delhi Railway Station and major attractions like Jama Masjid and Red Fort.
- Some guests report helpful and cooperative staff, particularly in check-in and room service.
Worth knowing
- Frequent complaints about unclean and poorly maintained rooms, including dirty bed sheets, broken AC units, and infestations.
- Poor bathroom conditions with broken fixtures, foul odors, and lack of hot water.
- Unresponsive or rude staff behavior, including incidents of forced phone usage for fake reviews and poor customer service.
- Inconsistent amenities and services, such as unreliable electricity and water supply.
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Car rental onsite
- Local shuttle
- Air conditioning
- Restaurant
- Room service
- Breakfast
- Front desk (24 hour)
- Full-service laundry
- Elevator
- English
- Hindi
Common questions
Is the hotel's location convenient for visiting Jama Masjid?
Yes, Hotel Shiva Intercontinental is conveniently located within a 10-minute drive to Jama Masjid, making it a good option for travelers visiting this major attraction in New Delhi.
What are the common complaints about the hotel's rooms?
Common complaints include poor hygiene, dirty bed sheets, broken AC units, and unhygienic bathrooms with foul odors and broken fixtures. These issues are frequently reported in guest reviews.
How is the hotel's service according to guest reviews?
Guest reviews show mixed sentiment about the service: 175 positive mentions, but also 129 negative reports, with some guests praising helpful staff and others reporting unresponsive or rude behavior.
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