Hotel Urban Lion
Hotel Urban Lion, RZ678, Block RZ, Mahipalpur Village, Mahipalpur, New Delhi, Delhi 110037
Gumo's take
Hotel Urban Lion in New Delhi is a mid-range property known for its proximity to the airport and a modern aesthetic, making it a popular choice for business travelers and those with short layovers. While the hotel receives praise for its location and some positive service experiences, it is also marked by significant variability in guest satisfaction. Many guests highlight the hotel's convenience and some commendable service moments, but others report issues with cleanliness, misleading room descriptions, and unprofessional staff behavior.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 62
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 58
What guests love
- Convenient location near Delhi Indira Gandhi Airport and major transportation hubs
- Some guests praise the modern design and comfort of the rooms and beds
- Positive service experiences with certain staff members, such as Manish and Aniket, who are highlighted for their helpfulness
Worth knowing
- Multiple reports of misleading room photos and descriptions, with guests receiving smaller or less clean rooms than expected
- Issues with cleanliness, including dirty sheets, towels, and bathrooms, as well as poor hygiene in some cases
- Unprofessional and inconsistent staff behavior, including rude receptionists and failure to provide basic amenities
- Hidden or unexpected charges at check-in, including service taxes and fees not disclosed during booking
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Front desk (24 hour)
- Full-service laundry
- Parking (free)
- Local shuttle
- Accessible
- Air conditioning
- Restaurant
- Room service
- Breakfast (free)
Common questions
Is the hotel close to the airport?
Yes, Hotel Urban Lion is 12 minutes away from Delhi Indira Gandhi Airport, making it a convenient option for travelers with early flights or layovers.
What are the main concerns guests have about the hotel?
Some guests have reported issues with cleanliness, including dirty sheets and towels, as well as misleading room descriptions. There are also reports of unprofessional staff behavior and unexpected charges at check-in.
Are there any positive aspects of the hotel that guests frequently mention?
Yes, guests often praise the hotel's modern design, comfortable beds, and convenient location. Some also highlight positive service experiences with staff members like Manish and Aniket.
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