Palette by OYO South Delhi Formerly Imperial Villa
site no:- 13, Palette by OYO South Delhi Formerly Imperial Villa, Metro Station, C-3, Ring Rd, near Vinobha Puri, Block O, Lajpat Nagar II, Lajpat Nagar, New Delhi, Delhi 110024
Gumo's take
Palette by OYO South Delhi Formerly Imperial Villa is a budget hotel in a convenient location near public transit and major Delhi attractions. While it offers amenities like a restaurant, 24-hour room service, and a fitness center, the hotel is marked by significant variability in guest experiences. Positive reviews praise the location, cleanliness, and helpful staff, but a large number of negative reviews highlight recurring issues with room maintenance, cleanliness, and poor service. The hotel appears to be a gamble for budget travelers, with a strong chance of either a satisfactory or deeply disappointing stay.
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Research this stayHow guests rate it
- Location
- 72
- Facilities
- 50
- Staff & Service
- 48
- Room Comfort & Cleanliness
- 42
What guests love
- Convenient location near public transit and major Delhi landmarks like Dilli Haat and the metro.
- Some guests reported helpful and friendly staff, particularly the management team.
Worth knowing
- Recurring complaints about unclean and poorly maintained rooms, including mold, stagnant water, and unhygienic conditions.
- Numerous reports of broken or non-functional amenities like air conditioning, water supply, and bathroom fixtures.
- Poor service and unresponsive staff, with many guests citing rudeness and lack of support during their stay.
- Misleading online listings and photos, with guests often finding the actual property to be far worse than advertised.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- English
- Hindi
- Private bathroom
- Restaurant
- Room service (24 hour)
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Parking (free)
- Car rental onsite
- Local shuttle
- Air conditioning
- Kitchen
- Refrigerator
Common questions
Is the hotel's location convenient for exploring Delhi?
Yes, the hotel is in a convenient location near public transit and major Delhi attractions like Dilli Haat, with the nearest public transit just a 7-minute walk away.
What are the common guest complaints about the hotel?
Guests frequently report issues with room maintenance, cleanliness, and service. Many have noted unclean rooms, broken amenities like air conditioning and water supply, and unresponsive or rude staff.
Does the hotel have 24-hour room service?
Yes, the hotel offers 24-hour room service, which is a rare feature in the area according to its highlights.
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