Sheraton New Delhi Hotel

Sheraton New Delhi Hotel, Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017

5-star property★ 4.7 · 17,127 reviews analysed
Sheraton New Delhi Hotel – photo 1
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Gumo's take

Sheraton New Delhi Hotel is a 5-star luxury property known for its exceptional hospitality, refined accommodations, and proximity to South Delhi's commercial and shopping hubs. Guests consistently praise the attentive and professional staff, particularly at the front desk and in dining, as well as the cleanliness and comfort of the rooms. The hotel's proximity to Select Citywalk and its upscale amenities, including a spa, fitness center, and multiple dining options, make it ideal for both business and leisure travelers. While the food and service are frequently highlighted as standout features, a few guests have noted minor issues with accessibility and repetitive menu options during extended stays.

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How guests rate it

Location
90
Facilities
88
Staff & Service
94
Room Comfort & Cleanliness
92

What guests love

  • Exceptional service from the front desk and dining staff, with many guests specifically mentioning individuals like Rahul Sir, Mr. Jeremy, and Kusum for their professionalism and attentiveness.
  • High-quality dining experiences, particularly at Delhi Pavilion and Dakshin, with praise for the variety, quality, and customization of meals.
  • Clean, modern, and well-maintained rooms with a comfortable 'Sheraton Sleep Experience' bed, as noted in multiple reviews.

Worth knowing

  • A few guests reported issues with accessibility features across the building, including a lack of ample drinking water and insufficient accommodations for guests with mobility needs.
  • Some long-stay guests found the food menu at the hotel to become repetitive over time, despite its initial variety and quality.
  • A small number of reviews mentioned construction noise and disruptions, particularly near the pool and spa areas.
  • One guest highlighted a negative experience with a staff member in the restaurant who had a confrontational attitude, which detracted from the overall service experience.

Amenities

  • Wi-Fi (free)
  • Wi-Fi in public areas
  • Public internet workstation
  • Smoke-free property
  • Credit cards
  • Debit cards
  • Kid-friendly
  • Activities for kids
  • Outdoor pool
  • Lifeguard
  • Fitness center (free)
  • Elliptical machine
  • Treadmill
  • Weight machines
  • Free weights
  • Massage
  • Spa
  • Hair salon
  • Doctor on call
  • Air conditioning
  • Coffee maker
  • Minibar
  • Restaurant
  • Bar
  • Room service (24 hour)
  • Breakfast (free)
  • Breakfast buffet
  • Front desk (24 hour)
  • Concierge
  • Currency exchange
  • Full-service laundry
  • Elevator
  • Wake up calls
  • Housekeeping (daily)
  • Turndown service
  • Parking (free)
  • Self parking (free)
  • Valet parking (free)
  • EV charger
  • Car rental onsite
  • Accessible
  • Accessible elevator
  • Business center
  • Meeting rooms
  • English
  • Hindi
  • Private bathroom

Common questions

What are the standout features of the hotel's service?

The hotel is known for exceptional service, particularly from the front desk and dining staff. Guests have specifically praised individuals like Rahul Sir, Mr. Jeremy, and Kusum for their professionalism and attentiveness, with service receiving overwhelmingly positive feedback in reviews.

What dining options are available at the hotel?

The hotel offers multiple dining options, including Delhi Pavilion and Dakshin, which are praised for their variety, quality, and customization of meals. Guests also highlight the breakfast buffet and 24-hour room service as notable features.

Is the hotel accessible for guests with mobility needs?

A few guests have reported issues with accessibility features, including a lack of ample drinking water and insufficient accommodations for guests with mobility needs. While not a widespread issue, it is a noted limitation for some visitors.

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