Staybook Hotel Jai Balaji New Delhi Railway Station
Staybook Hotel Jai Balaji New Delhi Railway Station, 9918, Street No. 5, Multani Dhanda, Paharganj, Delhi, New Delhi, Delhi 110055
Gumo's take
Staybook Hotel Jai Balaji New Delhi Railway Station is a budget-friendly 3-star hotel known for its proximity to the railway station and metro, making it convenient for travelers. While it offers 24-hour room service and a restaurant—both rare in the area—guests are divided on the quality of the experience. Positive reviews highlight friendly and helpful staff, particularly managers like Nagendra, Uttam, and Kumar, as well as clean rooms and good location. However, recurring complaints about poor room cleanliness, broken amenities, and unresponsive management are significant concerns. It may suit budget-conscious travelers who prioritize location over luxury but should be approached with caution due to mixed reviews.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 58
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 52
What guests love
- Positive staff interactions, with several managers (e.g., Nagendra, Uttam, Kumar) praised for their helpfulness and hospitality.
- Good location near New Delhi Railway Station and metro, with easy access to major tourist attractions like Red Fort and Jama Masjid.
- 24-hour room service and an in-house restaurant, which are rare in the area.
Worth knowing
- Recurring complaints about unclean rooms, including dirty bed sheets, mold, and poor hygiene, with some guests describing 'disgusting' conditions.
- Broken or non-functional amenities such as air conditioning, geysers, and toilets, with poor maintenance and slow or no response from staff.
- Unreliable service and management behavior, with reports of staff being rude, unresponsive, or even manipulating guest reviews.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Kid-friendly
- Activities for kids
- Parking (extra charge)
- EV charger
- Airport shuttle (extra charge)
- Private car service
- Car rental onsite
- Local shuttle
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Restaurant
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Vending machines
- Bicycle rental (extra charge)
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Doctor on call
- Accessible
- Accessible parking
- Pet-friendly (extra charge)
- Dogs allowed
- Cats allowed
- Air conditioning
- Refrigerator in some rooms
- Coffee maker in some rooms
- Minibar in some rooms
Common questions
Is the hotel clean and well-maintained?
The hotel has mixed reviews regarding cleanliness. While some guests praise the clean rooms, others report recurring issues such as dirty bed sheets, mold, and poor hygiene. There are also complaints about broken or non-functional amenities like air conditioning and geysers.
How is the service at Staybook Hotel Jai Balaji New Delhi Railway Station?
Service at the hotel is a mixed experience. Positive reviews highlight friendly and helpful staff, especially managers like Nagendra, Uttam, and Kumar. However, there are also reports of rude or unresponsive staff and slow maintenance responses.
Is there a restaurant or dining option available at the hotel?
Yes, the hotel has an in-house restaurant and offers 24-hour room service, which are rare features in the area. However, guest reviews on dining are mixed, with some positive and negative sentiments reported.
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