The Orion Express - Kailash Colony
The Orion Express - Kailash Colony, A-20, near Kailash Colony Metro Station, Kailash Colony, Block A, Greater Kailash, New Delhi, Delhi 110048
Gumo's take
The Orion Express - Kailash Colony is a mid-range hotel in New Delhi known for its friendly and helpful staff, particularly Mr. Ayaz, Mr. Harsh, and Mr. Harvinder Singh, who are frequently praised for their service. The hotel is praised for its clean and comfortable rooms, good breakfast options, and convenient location near the Kailash Colony metro station. While it is well-suited for business and leisure travelers, some guests have reported issues with maintenance, cleanliness, and inconsistent service, which can affect the overall experience.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 68
- Staff & Service
- 85
- Room Comfort & Cleanliness
- 72
What guests love
- Highly praised staff, particularly Mr. Ayaz and Mr. Harsh, for their friendly and attentive service.
- Clean and comfortable rooms with modern amenities, especially appreciated for their cleanliness and layout.
- Convenient location near the Kailash Colony metro station and major attractions in South Delhi.
Worth knowing
- Some guests reported maintenance issues, including malfunctioning taps, waterlogging in bathrooms, and poor room ventilation.
- Inconsistent cleanliness in some rooms and bathrooms, with complaints about dust, dirty linens, and unclean surfaces.
- Facilities such as the lift and plumbing have been described as outdated or poorly maintained.
- A few guests mentioned poor hygiene and safety concerns, including unauthorized entry into rooms and missing belongings.
Amenities
- Wi-Fi (extra charge)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Checks
- Kid-friendly
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Business center
- Meeting rooms
- English
- Hindi
- Table service
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Not accessible
- Air conditioning
- Refrigerator in some rooms
Common questions
Is the hotel's location convenient for public transportation and nearby attractions?
Yes, the hotel is conveniently located just a 1-minute walk from the nearest public transit (Kailash Colony metro station) and is a 9-minute drive from the Lotus Temple, making it accessible for both local travel and sightseeing.
What are the main issues guests have reported about the hotel's maintenance and cleanliness?
Some guests have reported maintenance issues such as malfunctioning taps, waterlogging in bathrooms, and poor room ventilation. Additionally, there have been complaints about inconsistent cleanliness, including dust, dirty linens, and unclean surfaces in some rooms and bathrooms.
What amenities are available at The Orion Express - Kailash Colony?
The hotel offers amenities such as free parking, 24-hour room service, a business center, meeting rooms, a breakfast buffet (extra charge), Wi-Fi (extra charge), an elevator, laundry services, and a 24-hour front desk. It is also kid-friendly and provides an airport shuttle (extra charge).
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