Berry Hills Resort
Berry Hills Resort, Arani house area Berry Hills Area, 333, above Arni House Road, Thalayathimund, Ooty, Tamil Nadu 643002
Gumo's take
Berry Hills Resort in Ooty is known for its breathtaking mountain views and serene ambiance, making it ideal for travelers seeking tranquility and scenic beauty. While the hotel is praised for its breakfast buffet, friendly staff, and proximity to attractions like the Tea Factory and Botanical Garden, it faces recurring issues with road access and room maintenance. Guests highlight the hotel's family-friendly atmosphere and the helpfulness of staff like Mr. Shankar, though cleanliness and infrastructure concerns persist.
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Research this stayHow guests rate it
- Location
- 80
- Facilities
- 65
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 58
What guests love
- Breathtaking mountain views from rooms and balconies, frequently mentioned in positive reviews.
- Praised breakfast buffet and restaurant service, with specific mentions of staff like Mr. Shankar and Chef Naveen.
- Family-friendly atmosphere and helpful staff, particularly noted for arranging local transport and activities.
Worth knowing
- Poor road conditions leading to the hotel, described as narrow, muddy, and difficult to navigate, especially for non-experienced drivers.
- Recurring complaints about cleanliness and maintenance issues in rooms and bathrooms, including stained linens, mold, and broken fixtures.
- Inconsistent service quality, with some guests reporting unresponsiveness and rudeness from staff.
- Limited heating and air conditioning in rooms, leading to discomfort in colder weather.
Amenities
- Wi-Fi
- Front desk (24 hour)
- Full-service laundry
- Pool
- Restaurant
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking
- Airport shuttle (extra charge)
- Local shuttle
Common questions
Is the breakfast at Berry Hills Resort good?
Yes, the breakfast buffet at Berry Hills Resort is frequently praised by guests, with positive reviews outnumbering negative ones significantly (91 positive vs. 18 negative). The restaurant service is also highlighted as a positive aspect, with specific mentions of staff like Mr. Shankar and Chef Naveen.
What are the main issues with the hotel's infrastructure?
The hotel has recurring complaints about cleanliness and maintenance issues in rooms and bathrooms, including stained linens, mold, and broken fixtures. Additionally, there are limited heating and air conditioning options, which can lead to discomfort during colder weather.
How is the road access to Berry Hills Resort?
The road leading to Berry Hills Resort is frequently described as narrow, muddy, and difficult to navigate, especially for non-experienced drivers. This is a notable concern for guests, with negative sentiment recorded under the 'Accessibility' category.
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