Kelso House
Kelso House, Kelso Road, Kotagiri Rd, near wax world, Kil Kodappamund, Ooty, Tamil Nadu 643002
Gumo's take
Kelso House in Ooty is a beautifully maintained heritage property with a Victorian-era aesthetic, offering a serene and luxurious stay for travelers seeking a peaceful retreat. Known for its elegant interiors, lush gardens, and warm hospitality, it is particularly popular with families and couples looking for a home-away-from-home experience. Guests frequently praise the cleanliness, the scenic views, and the attentive staff, especially Mr. Santosh and Pascal. While the food and breakfast receive mixed feedback, the overall ambiance and service make it a standout choice in the area.
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Research this stayHow guests rate it
- Location
- 91
- Facilities
- 87
- Staff & Service
- 89
- Room Comfort & Cleanliness
- 92
What guests love
- Elegant Victorian-style interiors and well-maintained rooms with modern amenities like Wi-Fi, coffee makers, and refrigerators
- Highly praised hospitality and staff, with several guests specifically mentioning Mr. Santosh and Pascal for their attentiveness and friendliness
- Beautifully landscaped gardens and a peaceful, scenic location close to major attractions like the Government Botanical Gardens
Worth knowing
- Mixed reviews about the food and breakfast, with some guests finding the menu limited and the quality inconsistent
- Occasional service issues, including poor responsiveness from the front desk and staff during peak times or for special requests
- Some guests reported issues with hot water availability and weak Wi-Fi signal in certain rooms
Amenities
- Wi-Fi
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Parking
- Local shuttle
- Refrigerator
- Coffee maker
- Restaurant
- Breakfast (free)
- Front desk (24 hour)
- Full-service laundry
- Private bathroom
- Shower
Common questions
Is Kelso House in Ooty suitable for families?
Yes, Kelso House is particularly popular with families due to its home-away-from-home ambiance, well-maintained rooms, and warm hospitality. Reviews also mention a positive family experience, with 14 positive mentions in the sentiment breakdown.
What are the main strengths of the hotel's service and staff?
The hotel is highly praised for its hospitality and attentive service, with guests frequently mentioning Mr. Santosh and Pascal for their friendliness and helpfulness. The service sentiment is overwhelmingly positive, with 54 positive mentions and only 4 negative ones.
How is the breakfast and dining experience at Kelso House?
Breakfast receives mixed feedback, with 12 positive and 3 negative mentions in the sentiment breakdown. Some guests find the menu limited and the quality inconsistent, but others praise the breakfast experience.
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