Mango Hill Shola Ooty
Mango Hill Shola Ooty, Fernhill Palace, 437 to 474, Theettukal Road, West, Ooty, Tamil Nadu 643004
Gumo's take
Mango Hill Shola Ooty is a 3-star resort with a strong 4.5/5 aggregate rating from 3,375 Google reviews, known for its serene, nature-focused ambiance and excellent hospitality. It is particularly praised for its breakfast, housekeeping, and scenic surroundings, making it ideal for families and couples seeking a peaceful retreat. While the property lacks modern amenities like air conditioning and a spa, it compensates with a hot tub, game room, and proximity to Ooty’s major attractions like the Thread Garden and Government Rose Garden. Guests frequently highlight the cleanliness of the rooms and the attentiveness of staff like Sipun and Mr. Biswal, though some have noted inconsistencies in food quality and service.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 78
- Staff & Service
- 86
- Room Comfort & Cleanliness
- 88
What guests love
- Highly praised housekeeping service, mentioned 100 times in reviews and noted for daily room maintenance and cleanliness.
- Strong breakfast offerings, with guests frequently describing the buffet as 'delicious' and 'well-curated'.
- Scenic and tranquil location, with many reviews highlighting the beautiful views and proximity to Ooty’s natural attractions like the Thread Garden and Government Rose Garden.
Worth knowing
- Mixed reviews on food quality, with some guests describing the restaurant and dinner buffet as 'below average' and 'rushed', and noting issues like curdled milk and stale food.
- Service inconsistencies, with some guests reporting unresponsiveness from staff, long wait times, and poor communication, particularly during peak hours.
- Limited room views and misleading room descriptions, with complaints about some rooms being in the basement or lacking the advertised tea garden or hill views.
Amenities
- Hot tub
- Breakfast
- Wi-Fi
- Parking
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Turndown service
- No fitness center
- No spa
- Accessible
- Accessible parking
- No pets
- No air conditioning
- Kitchen in some rooms
- Coffee maker in some rooms
- Restaurant
- Table service
- Buffet dinner
- Room service
Common questions
Does the hotel have air conditioning in the rooms?
No, the hotel does not have air conditioning in the rooms. This is noted as a limitation in the property description and mentioned in the sentiment breakdown with some negative feedback.
How is the breakfast at Mango Hill Shola Ooty?
The breakfast is highly praised, with guests frequently describing the buffet as 'delicious' and 'well-curated.' It is one of the hotel's key strengths, with 405 positive mentions in reviews.
What are the main guest service strengths of the hotel?
The hotel is particularly noted for its excellent housekeeping service, which is mentioned 100 times in reviews and praised for daily room maintenance and cleanliness. The overall service sentiment is largely positive, with 1367 positive mentions.
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