Silver Oak resorts
Silver Oak resorts, Lamb's Rock, near lambs rock, Burliyar, Tamil Nadu 643103
Gumo's take
Silver Oak Resorts in Ooty is a 4-star property known for its scenic views of the Nilgiris, particularly from its mountain and garden view rooms. It is popular among couples and families for its peaceful ambiance and proximity to attractions like Lamb's Rock and Dolphin Nose. The hotel is praised for its warm, personalized service, especially from staff like Ganapathy, Sumathi, and Amir Khan, and for its clean, well-maintained rooms. However, some guests have raised concerns about misleading marketing, inconsistent room availability, and discrepancies between online images and actual conditions.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 72
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 88
What guests love
- Highly praised staff service, with multiple reviews highlighting the helpfulness and friendliness of individuals like Ganapathy, Sumathi, and Amir Khan.
- Stunning views from rooms, particularly the mountain and garden views, which are frequently mentioned as a highlight of the stay.
- Clean and well-maintained rooms, with positive sentiment on cleanliness and room maintenance.
Worth knowing
- Misleading marketing and online imagery, with several guests reporting that the actual property and room views did not match what was shown during booking.
- Issues with room availability and booking management, including last-minute changes and unavailability of requested room types.
- Facility limitations, such as water supply issues, lack of wheelchair accessibility, and limited dining options.
Amenities
- Parking
- Breakfast
- Wi-Fi
- Air conditioning
- Credit cards
- Debit cards
- Cash
- No pools
- Hot tub
- No fitness center
- No spa
- Pet-friendly
- Restaurant
- Room service
- Front desk
- Full-service laundry
- Housekeeping
- Airport shuttle
- Local shuttle
- Accessible
- English
Common questions
Is breakfast available at Silver Oak Resorts, and how is it rated by guests?
Yes, breakfast is available at Silver Oak Resorts. Guests have given it a largely positive rating, with 87 positive mentions, 11 negative, and 4 neutral comments in reviews.
What are the main concerns guests have about the hotel's marketing and room availability?
Some guests have raised concerns about misleading marketing and online imagery, where the actual property and room views did not match what was shown during booking. Additionally, there have been reports of inconsistent room availability and last-minute changes to requested room types.
How is the service at Silver Oak Resorts, and who are some staff members guests have praised?
The service at Silver Oak Resorts is highly praised, with 373 positive mentions in reviews. Guests have specifically highlighted the helpfulness and friendliness of staff members like Ganapathy, Sumathi, and Amir Khan.
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