WelcomHeritage Fernhills Royal Palace
WelcomHeritage Fernhills Royal Palace, Ferrnhills Post, Ooty, Tamil Nadu 643004
Gumo's take
WelcomHeritage Fernhills Royal Palace is a 19th-century heritage hotel in Ooty, offering a royal and historical experience with its opulent architecture, lush gardens, and antique-filled suites. It is ideal for travelers seeking a tranquil, heritage-rich stay with a touch of grandeur. The hotel is praised for its serene ambiance, historical charm, and unique setting, though some guests have noted issues with maintenance and service. It is particularly popular for dining in its grand ballroom and for families or couples looking for a peaceful retreat.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 60
- Room Comfort & Cleanliness
- 62
What guests love
- Historical charm and grand architecture, including a 19th-century palace with antiques and royal ambiance
- Lush gardens and serene environment, ideal for nature lovers and those seeking tranquility
- Positive dining experiences in the grand ballroom, with some guests praising the food and service
Worth knowing
- Bathroom issues and poor maintenance reported by multiple guests, including mold, leaks, and outdated fixtures
- Inconsistent service and staff responsiveness, with some reviews highlighting rudeness and lack of training
- Limited modern amenities in rooms, such as no air conditioning and poor Wi-Fi in some areas
- Some guests found the food to be mediocre or poorly prepared, with complaints about taste and presentation
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- Smoke-free property
- Credit cards
- Debit cards
- NFC mobile payments
- Cash
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Social hour
- Wake up calls
- Housekeeping (daily)
- Turndown service
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Coffee maker
- Restaurant
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Bicycle rental
- Horseback riding
- Game room
- Kid-friendly
- Babysitting
- Activities for kids
- Hot tub
- Doctor on call
- Business center
- Meeting rooms
- English
- Hindi
- Private bathroom
- Bathtub
- Shower
Common questions
Does the hotel have air conditioning in the rooms?
No, the hotel does not have air conditioning in the rooms, and some guests have reported issues with temperature control and sleep comfort as a result.
What are the main issues guests have reported with the hotel's bathrooms?
Guests have reported several issues with the bathrooms, including mold, leaks, outdated fixtures, and poor maintenance, which have been noted in multiple reviews.
Is the hotel suitable for families, and what amenities are available for them?
Yes, the hotel is considered suitable for families, with positive reviews regarding family stays. It also offers childcare services and a serene environment ideal for family vacations.
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