West Downs - The Heritage Resort
West Downs - The Heritage Resort, 100, Westbury Road, Coimbatore-Ooty-Gundlupet Hwy, Kandal, Ooty, Tamil Nadu 643001
Gumo's take
West Downs - The Heritage Resort is a 19th-century British colonial-style hotel in Ooty, offering a blend of vintage charm and modern amenities. Known for its lush gardens, heritage architecture, and colonial ambiance, it appeals to couples, families, and history enthusiasts. Guests frequently praise the staff's hospitality, the breakfast and dinner buffets, and the peaceful, kid-friendly environment. However, some reviews highlight inconsistencies in cleanliness, particularly in bathrooms and restaurants, and occasional service delays.
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Research this stayHow guests rate it
- Location
- 76
- Facilities
- 72
- Staff & Service
- 82
- Room Comfort & Cleanliness
- 68
What guests love
- Exceptional staff service, with many guests specifically mentioning individuals like Mukesh, Sheriff, and Ramesh for their hospitality and attentiveness.
- High-quality dining experiences, particularly the breakfast and dinner buffets, which are frequently praised for variety and taste.
- Well-maintained heritage property with a peaceful, garden-filled environment, ideal for a relaxing stay.
Worth knowing
- Issues with cleanliness in bathrooms and restaurants, with multiple guests reporting stained linens, unclean facilities, and poor housekeeping.
- Service inconsistencies, including slow response times, unavailability of requested items, and poor restaurant service during peak hours.
- Hot water is only available during fixed time windows, which is inconvenient for guests.
- Some rooms lack views and are described as outdated or poorly ventilated, affecting overall comfort.
Amenities
- Wi-Fi (free)
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Full-service laundry
- Housekeeping
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Meeting rooms
- Coffee maker
- Minibar in some rooms
Common questions
Is breakfast included at West Downs - The Heritage Resort?
Yes, breakfast is included at West Downs - The Heritage Resort, featuring a highly praised breakfast buffet that guests frequently commend for its variety and quality.
What are the main issues guests have reported about the hotel?
Guests have reported issues with cleanliness, particularly in bathrooms and restaurants, including stained linens and unclean facilities. Some also noted service delays and outdated or poorly ventilated rooms.
Does the hotel have a restaurant and what do guests say about it?
Yes, the hotel has an upscale restaurant with a dinner buffet. Guests frequently praise the dining experience, though some have noted occasional service inconsistencies during peak hours.
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