InterContinental Phu Quoc Long Beach Resort by IHG
InterContinental Phu Quoc Long Beach Resort by IHG, Marina, Bai Truong, Phú Quốc, An Giang, Vietnam
Gumo's take
InterContinental Phu Quoc Long Beach Resort is a 5-star beachfront luxury hotel known for its exceptional service, family-friendly amenities, and high-quality dining and spa experiences. Guests praise the spacious rooms, pristine pools, and attentive staff, particularly in the spa and dining areas. It is ideal for families, wellness seekers, and those looking for a tranquil beachfront escape with premium facilities.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 90
- Staff & Service
- 95
- Room Comfort & Cleanliness
- 92
What guests love
- Outstanding spa services with highly positive sentiment (positive=316, negative=7), including skilled therapists and a relaxing atmosphere.
- Excellent dining and breakfast experiences, with positive sentiment for restaurants like Lava and Sea Shack, and a praised international breakfast buffet.
- Highly responsive and friendly staff, with numerous reviews highlighting exceptional service from specific team members like Didi, Thao, and Phan.
Worth knowing
- A few negative reviews mention poor food quality at certain restaurants (e.g., Lava and Sea Snack), with complaints about flavor and service delays.
- Some guests reported issues with Wi-Fi and room phone malfunctions, indicating occasional technical problems.
- A small number of reviews raised concerns about discriminatory behavior or service inconsistencies, though these appear to be isolated incidents.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Outdoor pool
- Waterslide
- Lifeguard
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Kitchen in some rooms
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Beach front
- Bicycle rental (free)
- Snorkeling
- Scuba
- Watercraft rental (extra charge)
- Nightclub
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Self parking (free)
- Valet parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Cantonese
- English
- Filipino
- French
- German
- Indonesian
- Italian
- Japanese
- Korean
- Mandarin
- Vietnamese
Common questions
What are the standout features of the hotel's spa services?
The hotel's spa services are highly praised, with 316 positive reviews and only 7 negative ones. Guests highlight the skilled therapists and relaxing atmosphere, making it a top wellness destination on Phu Quoc Island.
Is the hotel suitable for families, and what amenities are available for them?
Yes, the hotel is ideal for families, with 338 positive reviews related to family experiences and 13 negative. It offers a waterslide, spacious rooms, and family-friendly dining options, ensuring a comfortable and enjoyable stay for all ages.
What are the dining options like, and are there any common complaints?
The hotel has excellent dining options, with positive feedback on the international breakfast buffet and restaurants like Lava and Sea Shack. However, a few guests have mentioned poor food quality and service delays at certain restaurants, such as Lava and Sea Snack.
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