Premier Residences Phu Quoc Emerald Bay Managed by Accor
Premier Residences Phu Quoc Emerald Bay Managed by Accor, Bãi Khem, Phú Quốc, An Giang, Vietnam
Gumo's take
Premier Residences Phu Quoc Emerald Bay is a 5-star beachfront resort known for its expansive pool complex, private access to Khem Beach, and family-friendly amenities. Guests praise the exceptional service, particularly from staff like Koi, Trang, and Duy, who are frequently highlighted for their professionalism and warmth. The hotel is ideal for families and couples seeking a relaxed, all-inclusive beach vacation, with a wide range of dining options and activities such as water slides and a kids’ club. However, some guests note that the resort can feel overcrowded, especially with large groups and non-hotel visitors using shared facilities.
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Research this stayHow guests rate it
- Location
- 90
- Facilities
- 88
- Staff & Service
- 93
- Room Comfort & Cleanliness
- 82
What guests love
- Outstanding service with numerous staff members praised for their attentiveness and helpfulness, including front desk agents and restaurant staff.
- Extensive and well-maintained facilities, including a large pool complex with water slides and a private beach with clear water and white sand.
- Family-friendly amenities such as a kids’ club, indoor playground, and multiple dining options, making it ideal for extended stays.
Worth knowing
- Overcrowding and noise, particularly from large groups and non-hotel guests, affecting the tranquility of the beach and pool areas.
- Issues with room cleanliness and maintenance, including mold, musty smells, and insufficient cleaning of bedding and floors.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- All inclusive available
- Smoke-free property
- Credit cards
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Gift shop
- Housekeeping (daily)
- Pool
- Outdoor pool
- Adult-only pool
- Waterslide
- Wading pool
- Lifeguard
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Meeting rooms
- Pet-friendly
- Air conditioning
- Coffee maker
- Minibar
- Restaurant
- Bar
- Table service
- Room service
- Breakfast (free)
- Breakfast buffet
- Beach front
- Bicycle rental (free)
- Game room
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Parking (free)
- Self parking (free)
- Valet parking (extra charge)
- Airport shuttle (free)
- Local shuttle
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Sauna
- Spa
- Hair salon
- Doctor on call
- English
- French
- Vietnamese
- Private bathroom
- Bathtub
- Shower
Common questions
Is the hotel suitable for families with children?
Yes, Premier Residences Phu Quoc Emerald Bay is highly family-friendly, offering a kids’ club, indoor playground, and a large pool complex with water slides, making it ideal for families with children.
What are the most praised aspects of the hotel?
Guests most frequently praise the outstanding service, the restaurant, and the breakfast buffet. The hotel also receives high marks for its fitness center, pool complex, and overall family-friendly atmosphere.
Are there any issues with room cleanliness or maintenance?
Some guests have reported issues with room cleanliness and maintenance, including mold, musty smells, and insufficient cleaning of bedding and floors.
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