Hotel Grand Riviera Princess
Hotel Grand Riviera Princess, Quinta Avenida Mza 20-Lote 006, 77710 Playa del Carmen, Q.R., Mexico
Gumo's take
Hotel Grand Riviera Princess is a luxurious five-star resort located on the stunning Riviera Maya in Playa del Carmen. Known for its upscale amenities, 12 pools, multiple dining options, and family-friendly atmosphere, it offers a refined and spacious environment ideal for couples and families. While guests praise the cleanliness, food quality, and entertainment options, some report logistical challenges for large groups and occasional service inconsistencies. Overall, it provides a memorable all-inclusive experience with a strong focus on comfort and leisure.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Exceptional food quality across multiple dining options, including both buffet and à la carte restaurants
- Spacious resort grounds with 12 pools, tennis courts, and a modern fitness center
- Friendly and helpful staff, particularly noted for their concierge and hospitality services
- Beautifully maintained gardens and natural wildlife presence, adding a unique charm to the experience
Worth knowing
- Issues with room design, such as lack of a shelf in the shower and outdated in-room TVs
- Logistical challenges for large groups, including uneven room distribution and upselling practices
- Some areas of the resort suffer from poor lighting and maintenance, such as dark hallways and dirty beach areas
- Overpriced activities and services, including water sports and ATM fees
Common questions
What types of dining options are available at Hotel Grand Riviera Princess?
The hotel offers multiple dining options, including both buffet and à la carte restaurants, with guests praising the exceptional food quality across all options.
Are there recreational facilities for guests to enjoy?
Yes, the resort features 12 pools, tennis courts, and a modern fitness center, providing ample opportunities for recreation and leisure.
Are there any reported issues with the hotel's maintenance or design?
Some guests have reported issues such as outdated in-room TVs, lack of a shelf in the shower, and poor lighting in certain areas, along with maintenance concerns like dirty beach areas.
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