Occidental at Xcaret Destination
Occidental at Xcaret Destination, Camino a Xcaret Carretera Federal Chetumal - Puerto, Avenida Benito Juárez, 282, 77710 Playa del Carmen, Q.R., Mexico
Gumo's take
Occidental at Xcaret Destination is a large, all-inclusive resort located in the Riviera Maya, adjacent to Xcaret Park and Xplor Adventure Park. It is known for its lush, jungle-like setting, wildlife encounters, and proximity to attractions. The resort is best suited for families and couples seeking a relaxed, nature-filled vacation with a variety of dining and recreational options. While praised for its friendly service and beautiful grounds, some guests note inconsistencies in food quality and room maintenance.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Lush, jungle-like setting with abundant wildlife encounters
- Proximity to Xcaret Park and Xplor Adventure Park with convenient access
- Friendly and attentive staff with high service ratings
Worth knowing
- Inconsistent food quality, particularly in buffets and some a la carte restaurants
- Some rooms reported with maintenance issues like fluctuating water temperature and noise
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Public internet workstation
- All inclusive available
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Parking (free)
- Self parking (free)
- Airport shuttle (extra charge)
- Private car service (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- English
- French
- Spanish
- Private bathroom
- Bathtub in some rooms
- Shower
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (free)
- Breakfast buffet
- Beach access
- Golf
- Tennis
- Snorkeling
- Game room
- Nightclub
- Boutique shopping
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Adult-only pool
- Wading pool
- Lifeguard
- Hot tub
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Hair salon
- Doctor on call
- Air conditioning
- Coffee maker
- Minibar
Common questions
Is the hotel all-inclusive?
Yes, the hotel offers an all-inclusive option for guests.
What are some nearby attractions to the hotel?
The hotel is adjacent to Xcaret Park and Xplor Adventure Park, making it convenient for guests to visit these popular attractions.
Are there any reported issues with the hotel's rooms?
Some guests have reported maintenance issues in rooms, such as fluctuating water temperature and noise.
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