Crowne Plaza Pune City Centre by IHG
Crowne Plaza Pune City Centre by IHG, Cts No. 37 & 37/1, Bund Garden Rd, next to Jehangir Hospital, Central Excise Colony, Sangamvadi, Pune, Maharashtra 411001
Gumo's take
Crowne Plaza Pune City Centre by IHG is a 5-star hotel in a central location, offering contemporary rooms, an outdoor pool, and a rooftop bar. It is known for its strong service, particularly from the front desk and housekeeping teams, and for its decent dining options, including a popular breakfast spread. While the hotel is praised for its location and hospitality, recurring issues with cleanliness, outdated room furnishings, and inconsistent staff behavior have affected guest satisfaction. It suits business travelers and families seeking a mid-range luxury stay in a convenient location.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 68
- Staff & Service
- 76
- Room Comfort & Cleanliness
- 62
What guests love
- Strong service from front desk and housekeeping, with many guests praising the helpfulness and professionalism of staff like Mr. Suhail and Ms. Dharmishta.
- Decent dining experience, particularly for breakfast, with a wide variety of food and positive feedback on the restaurant and rooftop bar.
- Strategic central location with easy access to Pune's main attractions, railway station, and nearby restaurants.
Worth knowing
- Recurring complaints about cleanliness, particularly in bathrooms and carpets, with multiple guests reporting mold, stains, and unhygienic conditions.
- Rooms and some facilities are described as outdated or in need of renovation, with issues like broken furniture, old TVs, and poor air conditioning control.
- Inconsistent staff behavior, with some guests reporting rude or unresponsive service, especially at the reception and in the restaurant.
Amenities
- Wi-Fi (free)
- Wi-Fi in public areas
- Front desk (24 hour)
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Parking (free)
- Valet parking
- EV charger
- Airport shuttle (extra charge)
- Car rental onsite
- Local shuttle
- Accessible
- Accessible parking
- English
- Hindi
- Private bathroom
- Restaurant
- Bar
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Kid-friendly
- Activities for kids
- Outdoor pool
- Lifeguard
- Fitness center (free)
- Treadmill
- Free weights
- Spa
- Hair salon
- Doctor on call
- Business center
- Meeting rooms
- Air conditioning
- Coffee maker
- Minibar
Common questions
Is the hotel's breakfast highly rated?
Yes, the breakfast is highly rated with positive feedback from 234 guests, who praised the wide variety and quality of the food spread.
What are the main concerns guests have about the hotel's cleanliness?
Guests have reported recurring issues with cleanliness, particularly in bathrooms and carpets, including mold, stains, and unhygienic conditions, as noted in the limitations section.
How is the service at the hotel, and are there any specific staff members mentioned?
The service is generally strong, with 879 positive mentions, and specific praise for staff like Mr. Suhail and Ms. Dharmishta for their helpfulness and professionalism.
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