Hotel Royal Palace
Hotel Royal Palace, 1170/3, Jangali Maharaj Rd, near Modern High school, Shivajinagar, Pune, Maharashtra 411005
Gumo's take
Hotel Royal Palace in Pune is a budget-friendly accommodation option located in the heart of the city, particularly near JM Road, offering spacious rooms and a central location for exploring nearby attractions. While it has a strong base of positive reviews praising its cleanliness, helpful staff, and convenient location, there are recurring complaints about inconsistent room maintenance, poor service, and outdated facilities. It appears to be a popular choice for travelers seeking affordability and accessibility, though its performance can vary significantly depending on the guest's experience.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 62
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 68
What guests love
- Spacious and clean rooms, with many guests highlighting the cleanliness and comfort of their stays.
- Central location near popular attractions and restaurants, making it convenient for exploring the city.
- Helpful and courteous staff, with several reviews praising the hospitality and responsiveness of the team.
Worth knowing
- Inconsistent room maintenance and cleanliness, with reports of cockroach infestations, unclean bathrooms, and poor hygiene.
- Outdated and poorly maintained facilities, including an old lift and non-functional exhaust fans in bathrooms.
- Unreliable service, with complaints about rude staff, unfulfilled commitments, and poor customer support during late hours.
- Some guests reported missing basic amenities like drinking water and toiletries, which had to be requested.
Amenities
- Wi-Fi (free)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping (daily)
- Room service
- Breakfast (free)
- Pool
- Parking (free)
- Local shuttle
- Air conditioning
Common questions
Is the hotel clean and well-maintained?
Hotel Royal Palace has mixed reviews regarding cleanliness. While many guests praise the clean and spacious rooms, there are recurring complaints about inconsistent maintenance, unclean bathrooms, and even cockroach infestations in some cases.
What are the main issues with the hotel's service?
Although the service is generally praised, some guests have reported negative experiences, including rude staff, unfulfilled commitments, and poor customer support during late hours. The sentiment for service is positive overall, but with notable negative feedback.
Does the hotel have a pool, and how is its location?
Yes, Hotel Royal Palace has a pool, making it one of the few hotels in the area with this feature. It is centrally located near JM Road and is within a 14-minute walk to Pataleshwar, offering easy access to popular attractions and restaurants.
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