Palette by OYO Magarpatta City Formerly Emerald Guestimony
Palette by OYO Magarpatta City Formerly Emerald Guestimony, HOTEL, opposite SEASONS MALL, Magarpatta, Hadapsar, Pune, Maharashtra 411036
Gumo's take
Palette by OYO Magarpatta City Formerly Emerald Guestimony is a mid-range hotel in Pune with a 4.2/5 rating based on 492 Google reviews. It is known for its 24-hour room service and proximity to Magarpatta City and nearby attractions like the Seasons Mall and Amanora Mall. While some guests praise the friendly and helpful staff and the hotel’s convenient location, others report significant issues with cleanliness, particularly in bathrooms, and poor maintenance of rooms and facilities. The hotel is best suited for short stays or business travelers who prioritize location over luxury.
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Research this stayHow guests rate it
- Location
- 82
- Facilities
- 58
- Staff & Service
- 67
- Room Comfort & Cleanliness
- 52
What guests love
- Convenient location near Magarpatta City and major malls like Seasons and Amanora.
- 24-hour room service, a rare feature in the area.
- Friendly and helpful staff, with several guests specifically mentioning positive interactions with staff members like Pari, Ritwik, and Jenny.
Worth knowing
- Persistent cleanliness issues, particularly in bathrooms and rooms, with multiple guests reporting unclean sheets, dust, and cockroach infestations.
- Poor maintenance of facilities, including broken AC units, flickering lights, and malfunctioning bathroom fixtures.
- Unresponsive and unprofessional staff behavior reported in numerous negative reviews, including rude attitudes and lack of availability at the front desk.
- Inconsistent service quality, with some guests receiving excellent service while others faced severe disruptions and poor hospitality.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Pool
- Private bathroom
- Restaurant
- Room service (24 hour)
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Local shuttle
- Air conditioning
- Kitchen in some rooms
Common questions
Is the hotel clean, especially the bathrooms?
Guests have reported mixed experiences with cleanliness, particularly in bathrooms. Some reviews mention unclean sheets, dust, and even cockroach infestations, indicating notable cleanliness issues in this area.
How is the service quality at the hotel?
Service quality is mixed. While 68 positive sentiments highlight friendly and helpful staff, 40 negative sentiments indicate unprofessional and unresponsive behavior, including rude attitudes and lack of availability at the front desk.
Does the hotel have 24-hour room service?
Yes, Palette by OYO Magarpatta City Formerly Emerald Guestimony is one of the few hotels in the area offering 24-hour room service, which is a notable feature for guests seeking convenience at any time.
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