Palette by OYO Magarpatta City Formerly Emerald Guestimony
Palette by OYO Magarpatta City Formerly Emerald Guestimony, HOTEL, opposite SEASONS MALL, Magarpatta, Hadapsar, Pune, Maharashtra 411036
Gumo's take
Palette by OYO Magarpatta City Formerly Emerald Guestimony is a mid-range hotel in Pune with a 4.2/5 rating based on 492 Google reviews. It is known for its convenient location near major attractions and malls, as well as 24-hour room service and a restaurant. While some guests praise the cleanliness, helpful staff, and spacious rooms, others report recurring issues with hygiene, broken amenities, and poor service. The hotel appears to be a mixed experience, with a significant portion of reviews highlighting both strong hospitality and notable maintenance and management shortcomings.
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Research this stayHow guests rate it
- Location
- 78
- Facilities
- 62
- Staff & Service
- 65
- Room Comfort & Cleanliness
- 58
What guests love
- Convenient location near major attractions and malls, including a 15-minute drive to Empress Botanical Garden.
- 24-hour room service and in-house restaurant, which are rare in the area.
- Some guests report clean, spacious rooms and friendly, helpful staff.
Worth knowing
- Recurring complaints about poor room cleanliness, including cockroaches, unclean bed linens, and broken fixtures.
- Negative feedback on staff behavior, including rudeness, unresponsiveness, and poor customer service.
- Issues with amenities such as non-functional air conditioning, flickering lights, and lack of basic toiletries.
- Reports of overbooking and last-minute cancellations, causing inconvenience for guests.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Pool
- Private bathroom
- Restaurant
- Room service (24 hour)
- Breakfast (extra charge)
- Front desk (24 hour)
- Baggage storage
- Full-service laundry
- Elevator
- Housekeeping (daily)
- Local shuttle
- Air conditioning
- Kitchen in some rooms
Common questions
Is there 24-hour room service available at the hotel?
Yes, Palette by OYO Magarpatta City offers 24-hour room service, which is a rare feature in the area according to the hotel highlights.
What are the common complaints about the hotel's cleanliness?
Some guests have reported issues with poor room cleanliness, including cockroaches, unclean bed linens, and broken fixtures, based on recurring negative feedback in reviews.
How is the service quality at the hotel?
The service quality is mixed; there are 68 positive and 40 negative sentiments related to service, with guests praising hospitality but also reporting rudeness and unresponsiveness from staff.
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