ZANA By The Ganges Rishikesh
ZANA By The Ganges Rishikesh, Khasra No.556K, Ward No. 03, Mauza Gram Lakshman Jhula Approach, Road, Rishikesh, Uttarakhand 249192
Gumo's take
ZANA By The Ganges Rishikesh is a 5-star hotel with a 3.8/5 aggregate rating, known for its proximity to key attractions like Lakshman Jhula and the Ganges, as well as its amenities such as air conditioning, a rooftop pool, and on-site dining. The hotel is particularly praised for its hospitality, with staff like Shreyata, Devajit, and Abhishek frequently highlighted for their helpfulness and friendliness. While some guests appreciate the spacious family rooms and scenic views, others report inconsistencies in service, cleanliness, and food quality. It is best suited for travelers seeking a convenient base in Rishikesh who can tolerate occasional service lapses for the location and ambiance.
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Research this stayHow guests rate it
- Location
- 85
- Facilities
- 68
- Staff & Service
- 72
- Room Comfort & Cleanliness
- 62
What guests love
- Strong hospitality with several staff members (e.g., Shreyata, Devajit, Abhishek) praised for their helpfulness and friendliness.
- Strategic location near major attractions like Lakshman Jhula and the Ganges, with many guests noting the convenience of the walkable distance.
- Spacious family rooms and a rooftop pool with scenic views, especially during sunrise and sunset.
Worth knowing
- Inconsistent service quality, with reports of slow room service, unresponsive staff, and poor handling of guest complaints.
- Issues with cleanliness in some rooms and facilities, including foul smells, stained towels, and unclean bathrooms.
- Food quality and service are mixed, with some guests praising the variety and taste while others describe the food as stale or poorly prepared.
- Some rooms do not deliver the promised Ganges view, with guests reporting construction or road-facing rooms instead.
Amenities
- Wi-Fi (free)
- Smoke-free property
- Front desk (24 hour)
- Baggage storage
- Concierge
- Full-service laundry
- Elevator
- Wake up calls
- Parking (free)
- Airport shuttle (extra charge)
- Local shuttle
- Accessible
- Air conditioning
- Minibar
- Restaurant
- Table service
- Room service
- Breakfast (free)
- Kid-friendly
- Activities for kids
- Kids' club
- Pool
- Outdoor pool
- Pet-friendly (extra charge)
- Private bathroom
- Bathtub in some rooms
- Shower
Common questions
Is the hotel located near major attractions like Lakshman Jhula and the Ganges?
Yes, ZANA By The Ganges Rishikesh is strategically located near major attractions such as Lakshman Jhula and the Ganges, and many guests note that it is within a walkable distance to these sites.
What are the main issues guests have reported with the hotel's service and cleanliness?
Some guests have reported inconsistencies in service quality, including slow room service and unresponsive staff, as well as cleanliness issues like foul smells, stained towels, and unclean bathrooms in some rooms.
Does the hotel have a restaurant and room service available?
Yes, the hotel has a restaurant and offers room service, making it one of the few hotels in the area with these amenities. However, food quality and service have received mixed reviews, with some guests praising the variety and others finding the food stale or poorly prepared.
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