Hilton Singapore Orchard
333 Orchard Rd, Hilton Singapore Orchard, Singapore 238867
Gumo's take
Hilton Singapore Orchard is a 4.5-star hotel located in the heart of Singapore's premier shopping and dining district, Orchard Road. It is known for its consistently high-quality service, spacious and clean rooms, and excellent amenities such as a well-equipped fitness center and a highly praised breakfast buffet. The hotel is particularly favored by business travelers and families, with many guests highlighting the exceptional staff, especially in the Executive Lounge and at the front desk. Its proximity to shopping malls and public transport makes it a convenient base for exploring the city.
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Research this stayHow guests rate it
- Location
- 96
- Facilities
- 87
- Staff & Service
- 94
- Room Comfort & Cleanliness
- 92
What guests love
- Exceptional service from staff, particularly in the Executive Lounge and at the front desk, with many guests praising individuals like Jimmy, Jelica, and Shazwan for their attentiveness and professionalism.
- Highly rated breakfast and dining options, with guests frequently mentioning the Estate's buffet and the variety of local and international dishes.
- Strategic location on Orchard Road, offering easy access to shopping malls, restaurants, and public transport, including the Somerset MRT station.
Worth knowing
- Some guests reported issues with room soundproofing, including disturbances from neighboring rooms and noise from the air conditioning.
- A few reviews mentioned problems with Wi-Fi performance and availability, particularly for non-members, and some dissatisfaction with the cost of internet access.
- A small number of guests noted minor issues with room maintenance, such as a malfunctioning toilet door lock or a room with a persistent smell.
Amenities
- Wi-Fi (extra charge)
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Checks
- Front desk (24 hour)
- Baggage storage
- Concierge
- Convenience store
- Currency exchange
- Full-service laundry
- Elevator
- Social hour
- Wake up calls
- Gift shop
- Housekeeping (daily)
- Turndown service
- Fitness center (free)
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Meeting rooms
- Cantonese
- English
- Filipino
- Hindi
- Indonesian
- Japanese
- Korean
- Mandarin
- Vietnamese
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service (24 hour)
- Breakfast (extra charge)
- Breakfast buffet
- Tennis
- Boutique shopping
- Kid-friendly
- Activities for kids
- Pool
- Outdoor pool
- Parking (free)
- Self parking (free)
- Valet parking (extra charge)
- Private car service (extra charge)
- Local shuttle
- Accessible
- Accessible parking
- Accessible elevator
- Accessible pool
- Air conditioning
- Coffee maker
- Minibar
- Private bathroom
- Bathtub
- Shower
Common questions
Is the breakfast at Hilton Singapore Orchard highly rated?
Yes, the breakfast buffet at Hilton Singapore Orchard is highly praised by guests, with 200 positive reviews and only 12 negative ones. Many guests specifically mention the variety of local and international dishes available at the Estate's buffet.
What are the main issues guests have reported with the hotel rooms?
Some guests have reported issues with room soundproofing, including disturbances from neighboring rooms and noise from the air conditioning. A few also mentioned minor maintenance problems, such as malfunctioning toilet door locks or lingering room smells.
How is the service at Hilton Singapore Orchard, especially at the front desk and Executive Lounge?
The service at Hilton Singapore Orchard is consistently praised, particularly at the front desk and Executive Lounge. With 552 positive reviews and only 111 negative ones, many guests highlight the professionalism and attentiveness of staff members like Jimmy, Jelica, and Shazwan.
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