Holiday Inn Singapore Orchard City Centre by IHG
11 Cavenagh Rd, Holiday Inn Singapore Orchard City Centre by IHG, Singapore 229616
Gumo's take
Holiday Inn Singapore Orchard City Centre by IHG is a family-friendly hotel located in the heart of Orchard Road, known for its spacious rooms, attentive staff, and convenient access to shopping and dining. Guests frequently praise the warm hospitality, particularly from staff members like Sarvinder, Jason, and Sasi Reddy, who are often highlighted for their exceptional service. The hotel's rooftop pool and breakfast buffet are also popular features, though some guests note that the property shows its age in certain areas. Ideal for families, event planners, and travelers seeking a comfortable and centrally located base in Singapore.
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Research this stayHow guests rate it
- Location
- 94
- Facilities
- 78
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 82
What guests love
- Exceptional staff service, with multiple reviews highlighting individuals like Sarvinder, Jason, and Sasi Reddy for their professionalism and warmth.
- Spacious and family-friendly rooms, often praised for accommodating large groups and providing comfort for families with children.
- Convenient location near major shopping centers, MRT stations, and dining options, making it ideal for exploring Singapore.
Worth knowing
- Some guests reported that the hotel and rooms are dated, with issues like stained carpets, musty smells, and outdated furnishings.
- Ongoing renovations during peak times have caused noise disturbances and discomfort for guests, with some expressing dissatisfaction over lack of transparency.
- Breakfast service has been criticized for being overcrowded and slow, with some guests noting poor organization and limited options.
Amenities
- Pool
- Parking
- Wi-Fi
- Air conditioning
- Wi-Fi in public areas
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Kid-friendly
- Activities for kids
- Outdoor pool
- Wading pool
- Hot tub
- Fitness center
- Treadmill
- No spa
- Doctor on call
- No pets
- English
- Filipino
- Hindi
- Indonesian
- Japanese
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast
- Breakfast buffet
- Front desk
- Concierge
- Currency exchange
- Full-service laundry
- Elevator
- Wake up calls
- Housekeeping
- Accessible
- Accessible parking
- Business center
- Meeting rooms
- Coffee maker
- Private bathroom
- Bathtub
- Energy conservation program
- Energy use audited by an independent organization
- Energy-efficient heating and cooling systems
- Energy-efficient lighting
- Energy-saving thermostats
- Recycling program
- Food waste reduction program
- Composts excess food
- Safely handles hazardous substances
- Safely disposes of electronics, batteries, and lightbulbs
- Refillable toiletry containers
- Water bottle filling stations
- Towel and linen reuse program
- Responsible purchasing policy
- Locally sourced food and beverages
- Responsibly sourced seafood
- Vegetarian and vegan meals
- Eco-friendly toiletries
Common questions
Is this hotel suitable for families with children?
Yes, the hotel is family-friendly with spacious rooms that accommodate large groups and provide comfort for families with children.
What are the main guest complaints about the hotel?
Some guests have reported that the hotel and rooms are dated, with issues like stained carpets, musty smells, and outdated furnishings. Additionally, ongoing renovations during peak times have caused noise disturbances and discomfort.
What are the standout features of the hotel's service?
The hotel is known for its exceptional staff service, with multiple reviews highlighting individuals like Sarvinder, Jason, and Sasi Reddy for their professionalism and warm hospitality.
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