JEN Singapore Tanglin by Shangri-La
1A Cuscaden Rd, JEN Singapore Tanglin by Shangri-La, Singapore 249716
Gumo's take
JEN Singapore Tanglin by Shangri-La is a modern, mid-range hotel located in the heart of Singapore's Orchard Road, offering a blend of convenience, comfort, and tech-driven amenities. It is ideal for both business and leisure travelers due to its proximity to major attractions and the MRT. Guests praise the hotel for its cleanliness, friendly staff, and excellent location, though some note occasional inconsistencies in service and dated room decor.
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Research this stayHow guests rate it
- Location
- 88
- Facilities
- 78
- Staff & Service
- 92
- Room Comfort & Cleanliness
- 85
What guests love
- Excellent location adjacent to Orchard Boulevard MRT and near major attractions like Orchard Road and Singapore Botanic Gardens
- Clean and well-maintained rooms with modern amenities such as fast Wi-Fi, mini-fridges, and 24-hour room service
- Comprehensive facilities including an outdoor pool, sauna, Jacuzzi, and a 24-hour gym with views of the pool and greenery
- Friendly and helpful staff, with several guests highlighting personalized service and memorable guest experiences
Worth knowing
- Some guests found the rooms small or the decor dated, with occasional complaints about outdated room features
- Inconsistent service quality reported in certain areas, such as the hotel's on-site coffee shop and housekeeping response times
- Issues with theft and accountability, as one guest reported stolen items and the management did not take responsibility
Common questions
Is the hotel located near public transportation?
Yes, the hotel is adjacent to the Orchard Boulevard MRT station, providing convenient access to major parts of Singapore.
What amenities are available for guests at the hotel?
The hotel offers an outdoor pool, sauna, Jacuzzi, and a 24-hour gym with views of the pool and greenery.
Have guests reported any issues with the hotel's service or rooms?
Some guests have noted occasional inconsistencies in service, particularly at the on-site coffee shop and with housekeeping response times, and a few have mentioned dated room decor or small room sizes.
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