JEN Singapore Tanglin by Shangri-La
1A Cuscaden Rd, JEN Singapore Tanglin by Shangri-La, Singapore 249716
Gumo's take
JEN Singapore Tanglin by Shangri-La is a contemporary, mid-range hotel known for its excellent service, convenient location near the MRT and Singapore Botanic Gardens, and well-maintained facilities. It appeals to both business and leisure travelers, with a strong emphasis on cleanliness, breakfast quality, and guest satisfaction. The hotel is praised for its friendly and attentive staff, who often go above and beyond to accommodate guests, and for its strategic proximity to shopping and transit. While not the newest property, it remains a popular choice for its value, thoughtful amenities, and warm hospitality.
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Research this stayHow guests rate it
- Location
- 89
- Facilities
- 78
- Staff & Service
- 91
- Room Comfort & Cleanliness
- 82
What guests love
- Outstanding service with multiple reviews highlighting staff friendliness, helpfulness, and personalized attention, including surprise gestures like birthday cakes and early check-ins.
- High-quality breakfast buffet with a wide variety of options, including healthy choices, and positive feedback on the food quality and service from the dining team.
- Strategic location adjacent to the Orchard Boulevard MRT station and connected to Tanglin Mall, making it easy for guests to access shopping, dining, and public transport.
Worth knowing
- Some guests noted that the hotel is not new, with dated facilities in certain areas such as the gym and pool, and a few reviews mentioned minor maintenance issues like faulty room amenities.
- A few complaints about noise issues, particularly in rooms near staff areas or with poor soundproofing, affecting the overall quietness of the stay.
- Bathroom size and cleanliness were occasionally mentioned as concerns, with some guests finding the space cramped or the fixtures in need of improvement.
Amenities
- Wi-Fi (free)
- Bicycle rental
- Front desk (24 hour)
- Full-service laundry
- Pool
- Hot tub
- Fitness center
- Sauna
- Air conditioning
- Restaurant
- Bar
- Buffet dinner
- Room service
- Breakfast (free)
- Breakfast buffet
- Kid-friendly
- Parking (free)
- Meeting rooms
Common questions
Is the breakfast at JEN Singapore Tanglin by Shangri-La worth it?
Yes, the breakfast buffet is highly praised by guests for its wide variety of options, including healthy choices, and the quality of the food and service from the dining team.
How is the service at JEN Singapore Tanglin by Shangri-La?
The service is outstanding, with multiple reviews highlighting the friendliness, helpfulness, and personalized attention of the staff, including surprise gestures like birthday cakes and early check-ins.
Is the hotel's location convenient for exploring Singapore?
Yes, the hotel is strategically located adjacent to the Orchard Boulevard MRT station and connected to Tanglin Mall, making it easy to access shopping, dining, and public transport. It is also a 5-minute drive to the Singapore Botanic Gardens.
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